Clinician Experience Specialist

A company is looking for a Clinician Experience Specialist to enhance user support and engagement.

Key Responsibilities

Deliver exceptional support to users through email, phone, and video calls

Manage and resolve feedback tickets, addressing clinical QA, product education, and software troubleshooting

Collaborate cross-functionally with Product and Engineering teams to improve user experience and product quality

Required Qualifications

4+ years in healthcare technology, customer success, or support, with at least 2 years in a customer-facing role

2+ years in a clinical or clinical documentation role with knowledge of provider workflows and EHR systems

Experience in a fast-paced startup environment, preferably in healthcare SaaS

Proficient with tools like Front, GitHub, Slack, or similar systems

Analytical thinker with the ability to diagnose issues and develop effective solutions