New Orleans Optical Manager

About KREWE

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans' culture, creativity, and energy to one of the world's most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we're looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that's original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

As the New Orleans Optical Manager, your job will be to ensure seamless integration of our Optical Program into our NOLA retail stores. By delivering impeccable customer service, understanding of Optical processes, and provision of working knowledge to our team, you will play a vital role in the client journey.

Responsibilities and Duties

• Create and lead Optical training programs throughout the New Orleans market
• Review existing KREWE lab fill / edger process and identify ways to grow lens revenue across the New Orleans market
• Utilize KREWE Optical Training Programs and best practices to achieve the department's sales objectives
• Ensure accuracy and precision in performing and recording optical measurements, adjusting ophthalmic frames, and troubleshooting vision issues
• Verify accuracy of finished ophthalmic products upon arrival from our partnering lab
• Ensure all customers are kept informed of their orders until they have returned from the lab
• Demonstrate perfect ophthalmic product knowledge and provide thorough understanding of products to team members and clients
• Work with other team members to ensure excellent store-wide customer service & provide trainings on optical processes and techniques
• Elegantly walk through lens options with customers to ensure the KREWE Guest Experience is extended through our optical program

Qualifications and Skills

Benefits and Perks

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.

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