Director of Gaming Operations

Job Description

Job Description

Management reserves the right to change the essential duties of this position description from time to time as necessary.

This position can be considered for an alternate work location for no more than two days per week.

POSITION OVERVIEW :

This position is responsible for the operations of all Casino gaming Class II & III areas.

Responsible for preparing and ensuring adherence to the department’s budget, including the calculation of costs and estimated completion dates for current and future projects. This position classification develops and implements processes and procedures that comply with Tribal, State and Federal laws, rules and regulations and safeguard end-user confidential information.

This position classification mentor's department team members and prepares a succession plan that focuses primarily on Chehalis Tribal Members.

This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY :

This position directly supervises Casino Operations Supervisors, Casino Operations, and Bingo.

ESSENTIAL FUNCTIONS :

The essential functions of the Director of Operations position classification include but not limited to :

• Oversees the management of the gaming operations.
• Demonstrates superior customer and employee relations.
• Provides ongoing financial analysis and reporting for gaming areas of responsibility.
• Responsible for and ensures compliance with all Tribal, State, and Federal regulations.
• Establishes and maintains current departmental policies and procedures. Ensures operations of gaming areas are in accordance with internal controls.
• Responsible for ongoing training and development of gaming departments.
• Maintains confidentiality. Promotes positive relations with all parties’ position interacts with.
• Is professional, courteous, and helpful.
• Provides ongoing recognition and motivation to staff.
• Is current and keeps associates current on department and facility Disaster Plan.
• Responsible for compliance and accountability for departmental budgets.
• Leads and participates in department managers meetings.
• Oversees operational procedures within direct responsibility, to maintain control over business fraud, and ensure efficiency and integrity of gaming operations.
• Oversees the handling, storing, and safekeeping of department records, documents, and Casino assets.
• Responsible for the safety of customers and staff. Safeguard company assets located within the Casino.
• Attended any customer disputes that are not resolved by the Shift Manager.
• Enforce rules and regulations of the Chehalis Tribal Gaming Agency (TGA).
• Responsible for management and development of programs / events for reporting areas.
• Responsible for the overall management of the Casino in absence of CEO or COO.
• Advise and brief COO / CEO on day-to-day operations.
• Performs other assignments as assigned.

EDUCATIONAL REQUIREMENTS :

A bachelor’s degree in business administration or related field required, a master’s degree preferred, and / or a combination of equivalent education and experience will be considered.

SKILLS, KNOWLEDGE, AND EXPERIENCE REQUIREMENTS :

Must have seven (7) years of experience with Table Games, Casino Operations, and Pit Operations. Plus, five (5) years of verifiable casino experience in other gaming areas such as blackjack, roulette, craps, and all novelty games.

Must have casino experience conducting marketing and strategic business analysis, including guest profiling. He / she must be organized and can interpret complex documents with large volumes of data (i.e., technical journals, financial and statistical reports, and legal documents).

Must be able to accurately type between 35 – 50 words per minute and possess exceptional mathematical and analytical skills and functional computer skills with Windows platforms. Requires proficiency with business English and etiquette, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence, prepare / present reports and meet deadlines. Must be an innovative, creative self-starter with the ability to multi-task, adapt to change easily and work individually or as part of a team.

Must be at least 21 years of age; can obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug and alcohol screening; and have and maintain a driving record that at least meets the minimum requirements established by the Casino’s vehicle insurance provider, to be considered for this position classification.

PHYSICAL REQUIREMENTS :

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and / or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and / or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.

ENVIRONMENT :

The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position.

Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and / or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music, and public announcement system, as is common in a casino and / or Hotel environment.

Position, in support of LECH’s Pride in Property values, assists with the daily cleaning of public and team member spaces, ensuring they are properly cleaning (to property standards) and sanitized; examples of daily cleaning protocols include but are not limited to the cleaning of work areas, machines, equipment, using cleaning and sanitizing agents and report of any and all cleanliness issues.