Director, Data Centre Operations Standards and Compliance

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Role Purpose

Leadership role responsible for ensuring Risk Management and Compliance in Data Centre FM / IT Services Operations of JLL for a dispersed divisional portfolio related to enterprise, colocation, hyperscale and edge computing. The role is primarily responsible for Operational Compliance standards and Programs for DC Operation but also supports sales, solutions, due diligence and transitions of data centres where needed across America and for the division globally focusing on expanding the services line while ensuring profitability and growth targets. The role will report into the Global Head of Engineering, DC and CEM Operations with a matrix to the global divisional leadership.

What this job involves :

Key Responsibilities

• Set and maintain globally consistent DC FM and IT services standards as encapsulated in an Extant JLL DC and CEM Manual.
• Develop and own DC IT services management procedures and standards that are commercially and operationally deployable.
• Provide data centre risk management and operational compliance direction from the Centre of Excellence (COE) and work closely with leadership at the account / divisional / region level to ensure implementation of JLL and client Operational and Risk Management standards in all aspects of DC FM and IT services that JLL is contractually responsible to deliver.
• Leverage broader JLL Engineering Data Centre and Critical Environment Practice to establish best in class process, procedures, audit, assurance and governance mechanism for the DC Operations.
• Work collaboratively with DC and CEM specialists across to leverage the knowledge base and expertise available across JLL's global engineering practice and the broader global CEM team. Update, enhance and simplify standards as required.
• Collate and disseminate best practices, lessons learned in DC FM and IT services globally
• Where required engage with the Workplace Management Technology team and divisional leadership in developing the DC FM and IT services technology product roadmap.
• Support Sales and growth of Data Centre sector FM and IT services in America and globally while promoting DC lifecycle products
• Build strong working relationships with key client and account representatives and promote JLL's DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.
• Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient Risk Management oversight and leadership in DC FM

Focus Areas

Engineering Leadership

Client / Stakeholder Management

Risk Management

Position could require up to 40% travel.

Sound like you? To apply you need to be / have :

The successful candidate will have a strong Engineering, DC and CEM experience and the ability to lead multiple teams with prior experience in leading major change at a large organization.

The candidate needs a demonstrable commercial mind-set, and strong financial acumen in addition to excellent listening and communication skills.

Experience

Skills

A leader with excellent communication skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.

Behavioural Competencies

Qualifications

Estimated total compensation for this position :

200,000.00 - 275,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location :

Remote -Chicago, IL, New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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