Hyperscaler GTM Operations Manager

Hyperscaler GTM Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role

ServiceNow's Go-To-Market (GTM) Operations organization is the strategic and operational backbone of our commercial engine, enabling growth through operational excellence, simplification, and impactful customer and seller experiences.

We are seeking a Hyperscaler GTM Operations Manager to support our Director in delivering a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams. This role will focus on executing reporting, analysis, project management, and program coordination activities that drive operational rigor, enablement, and cross-functional alignment to support pipeline growth and partner success.

The ideal candidate has a strong foundation in GTM operations, reporting, and program coordination, with proven skills in managing deliverables, organizing workflows, and driving execution in collaboration with multiple stakeholders.

What You Get to Do in This Role

• Support execution of GTM programs that drive Hyperscaler pipeline generation, partner enablement, and sales execution
• Prepare and maintain reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomes
• Coordinate cross-functional activities and manage timelines, ensuring deliverables are met and dependencies are tracked
• Assist in developing program materials, documentation, and stakeholder communications
• Maintain program trackers, action logs, and status updates for internal and external stakeholders
• Partner with Sales, Marketing, Partner, and Enablement teams to ensure smooth execution of projects and operational processes
• Identify opportunities to streamline workflows, improve reporting accuracy, and enhance program efficiency
• Support governance processes by collecting, organizing, and distributing relevant program data and documentation

Qualifications

To Be Successful in This Role, You Have :

For positions in this location, we offer a base pay of $121,700 - $213,000, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.