Patient Account Representative

Patient Account Representative

The Patient Account Representative is a key member of our revenue cycle team, responsible for being the primary point of contact for inbound and outbound calls related to patient accounts. The ideal candidate will deliver exceptional customer service while ensuring accounts are handled accurately and efficiently.

Key Responsibilities :

• Respond to inbound patient calls and place outbound calls related to billing, payments, and insurance inquiries.
• Review and analyze patient accounts for accuracy and completeness, resolving any discrepancies. Clearly explain charges, account balance and collect payments, to ensure first call resolution.
• Process payments, and set up payment plans in accordance with company policies.
• Verify insurance information and assist in the resolution of claim denials or delays. Communicate reported issues to allow management to address at a higher level.
• Educate patients on their insurance benefits, out-of-pocket responsibilities, and payment plan options.
• Maintain accurate and detailed records of all account activity and communications.
• Ensure compliance with HIPAA regulations and all other applicable regulations and policies.
• Collaborate with other revenue cycle team members departments to resolve complex account issues accurately and timely.
• Meet departmental metrics and standards related to call handling, account resolution, and customer satisfaction.

Qualifications :

Working Conditions :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.