Job Title
This role is responsible for leading large, complex projects and / or systems as well as the teams who support them. To do this, the person who fills this role will determine team strategy in accordance with company and department vision, establish clear goals for the team, select and coach staff, and represent the work across cross-functional boundaries. This role must gain and represent broader business perspective into their work, while proactively staying connected with those holding varied perspectives. They make the case for, and ensure successful implementation of, strategic business changes by casting vision, navigating broad stakeholder groups, prioritizing work, and developing leaders within the context of significant department or enterprise initiatives. The individual in this role will have business-owner responsibility for :
- Leading an intact HR / Payroll system responsible for the payment of over 450k recipients each year, representing :
Monthly system releases
Compliance obligationsComplex requirementsProduct management leadership via direct and cross-functional teamsLeading HRIS system transformation as part of a 5-year + transformation strategy, including :Sourcing and / or building a portfolio of technology solutions and services to meet the HR and Payroll needs of a Restaurant portfolio
Making strategic decisions about the roadmap for these systemsPrioritizing and executing work based on agile practicesLeading teams of vendors, staff, and external workers through phases of the system lifecycleOur Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
Lead projects or systems of significant scope and / or complexity, such as a business and / or technology transformation initiative affecting a significant number of staff or OperatorsLead teams who use in-depth knowledge, advanced problem-solving skills, and an awareness of the organization's priorities to translate strategic direction into tactical plans and implementation activitiesLeverage payroll industry expertise to recommend system strategy (e.g., in-house / outsourced, roadmap, infrastructure) and business leadership of payroll systemSet up team assignments and structure to achieve team visionImplement and execute strategies within large cross-functional team to drive effectiveness or solve complex business issuesAdapt departmental plans and priorities to address resource and operational challengesResponsible for vendor management, including selection, negotiation of terms, accountability to key terms and representation of broad business needs in ongoing relationshipServe as skilled relationship builder with direct business partnersIndependently and proactively communicate with, seek input from, and navigate complex tradeoff and prioritization challenges with key stakeholders who may hold divergent perspectives and opinionsServe as point of escalation for advanced vendor or system issuesCommunicate high-stakes messages involving complexity using various channels (videos, presentations, written and visual materials)Responsible for people leadership (including selection, training and coaching) within teamAccountable to establish, recommend changes to, and adhere to budgetMinimum Qualifications
Bachelor's degree6+ years of experienceStrong interpersonal skills, attention to detail, analytical & problem-solving skills, and project management experienceDemonstrates preparation, timeliness, and consistency in all forms of communicationSelf-starter who sees needs and proactively completes tasks to meet the needs, exhibits a personal desire for excellence, eagerness to learn, and requires minimal supervisionAbility to adapt to evolving business needs and prioritiesExperience leading others in project teams, cross-functional teams, or people leadershipRelevant experience in project management, business process change initiatives and / or systems implementationsPreferred Qualifications
Bachelor's degree in Business, Data & Analytics, Engineering, or Technology9+ years of experienceProduct Management CertificationDemonstrated experience leading large-scale initiatives, particularly large-scale technology implementationsRelevant experience in payroll, talent and / or workforce management systemsFamiliarity with and understanding of the labor environment within the restaurant and / or retail industryMinimum Years of Experience
Travel Requirements
10%