Care Manager

Mindful Care is seeking a Care Manager for our West Hempstead location where you'll play a pivotal role in providing exceptional patient service by fostering effective communication and demonstrating a strong understanding of the services we offer. As a Care Manager, you'll work closely with clinical staff to ensure a comprehensive and patient-centered approach to care.

Our Care Managers :

• Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
• Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and accessing GeneSight testing results.
• Secure prior authorizations from insurance companies for medications and services, including Transcranial Magnetic Stimulation (TMS) when applicable.
• Connect patients to the appropriate departments for their inquiries and anticipate the need for emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Serve as a liaison between Mindful Care Patient Coordinators, Patient Associates, and psychiatric / therapeutic providers.
• Meet with patients for care management appointments as assigned by providers, addressing patient needs and concerns.
• Document clinical notes for care management and digital evaluations (e.g., medication concerns) and ensure timely submission for provider review and signature within 72 hours.
• Assist with TMS operations when applicable, based on office needs.
• Perform administrative duties and other tasks as assigned by management.

Qualifications

Position & Schedule

Why Mindful Care :

Join Mindful Care and be part of a team that values collaboration, patient-centered care, and continuous improvement. Apply today to make a meaningful impact in the lives of our patients and community.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law