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Assistant Vice President Operations Performance Improvement

Assistant Vice President Operations Performance Improvement

Service Corporation InternationalHouston, TX, US
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Operations Performance Improvement Leader

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Leadership Responsibilities

This position has leadership responsibilities over Operations Performance Improvement (OPI), Field Financial Planning and Analysis (FP&A), and Business Operations Support (BOS). The role is directly responsible for directing identification and development of company-wide business improvement opportunities (revenue and cost), documenting drivers and processes into action plans, presenting data and business cases for performance improvement plans and building buy-in with senior leadership. Partners with Sales and Operational leadership in execution of action plans. Oversees the tracking and communication of results to operations and corporate management. The Field FP&A and Business Operations Support teams provide critical finance and business process support partnering with Corporate Departments and Field Leadership. The Direct Reports for this position include Managers and Directors.

Specific Responsibilities

30% Identification of Performance Improvement Opportunities

  • Work directly with Senior Corporate and Field Leadership to identify improvement opportunities.
  • Proactively identify areas of opportunity to increase company profits by creating an environment of identifying opportunity ideas within the department.
  • Drive the use of data analytics, financial metrics and peer comparisons to validate opportunities.
  • Manage department research and validation exercises to support improvement plan concepts.
  • Lead discussions with senior Sales and Operations leaders to discuss challenges and identify opportunities.
  • Establishes, leads, and participates on committees and shared responsibility teams to drive improvement initiatives.

50% Oversee the Creation and Execution of Implementation Plans and Manage Follow Up

  • Work directly with the OPI team members and field and corporate leadership on the development of pilot and / or implementation plans.
  • Assign action plans to members of the OPI Team.
  • Provide feedback and lead the OPI team towards recommendations.
  • Monitor progress and appraise results.
  • Work directly with team members on execution of implementation plans.
  • Facilitate the follow up process with field and corporate leadership to ensure agreed upon recommendations are completed.
  • Develop and distribute periodic reporting to all stakeholders representing the status of achievement of agreed upon goals.
  • 20% Provide Leadership to Field FP&A and Business Operations Support

  • Lead and develop the Field FP&A Team, ensuring effective collaboration with Sr. Managing Directors, Sales, Operations, and Corporate functions to deliver timely, high-quality financial analysis that supports Business Unit performance.
  • Oversee the design, ownership, and integrity of financial models used to set and track key performance indicators; ensure the team provides forward-looking insights and recommendations.
  • Direct the team in serving as financial partners to Sr. Managing Directors and their leadership teams, ensuring alignment with strategic and operational goals.
  • Provide leadership to the BOS Team, ensuring accurate reporting and understanding of cemetery and funeral home financials, including revenue, expenses, cash transactions, and compliance with corporate policies.
  • Ensure the BOS Team delivers training and education on financial statements, controls, and accounting processes to field leadership and staff.
  • Partner with Corporate Accounting leadership to oversee resolution of transaction exceptions, while driving long-term process improvements across the organization.
  • Provide oversight and direction for collaboration with security and fraud teams to investigate and mitigate financial fraud risks.
  • Partner with FP&A and market leadership to ensure robust analysis of operational profit and cash flow, support for new location setups, and effective financial management during organizational changes.
  • Core / Critical Competencies

    Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity

  • Proven track record of building trusted partnerships with field and corporate leadership to drive alignment and execution.
  • Deep financial acumen and advanced data analytics capabilities to support strategic decision-making.
  • Skilled in leveraging data-driven insights to influence stakeholders and shape high-impact business outcomes.
  • Builds trust with others by following through on commitments
  • Acts within and upholds the SCI Code of Conduct and Dignity Promise Standards and demonstrates corporate values
  • Promote Innovation

  • Brings perspectives and approaches together, combining them in creative ways
  • Generates and champions new ideas and initiatives
  • Achieve Results

  • Works productively with minimal supervision; achieves work objectives in a timely manner
  • Shows a strong drive to achieve meaningful results
  • Anticipates potential roadblocks and challenges
  • Proactively resolves issues when they arise
  • Display Adaptability

  • Works productively in the face of multiple demands, shifting priorities, and rapid change
  • Responds positively and productively to new initiatives or changes in priorities
  • Communicate Effectively

  • Conveys information clearly and concisely in written and spoken communication
  • Expresses self clearly and appropriately in group and individual interactions
  • Listens actively, acknowledges and summarizes others' comments to ensure understanding
  • Collaborate with Others

  • Proactively contributes to group objectives; volunteers to help others as needed
  • Readily involves others appropriately to accomplish individual and group goals
  • Invites and builds on the ideas, input and feedback received from others
  • Build Productive Relationships (Internal / External)

  • Initiates and develops productive relationships with others
  • Relates to others in an open, respectful and approachable manner
  • Manages disagreements tactfully, working toward win-win situations
  • Educational / Experience / Minimum Requirements

    Education :

  • Bachelor's degree in Accounting, Finance or a related discipline
  • Experience :

  • Fifteen (15) years of accounting / financial analysis experience or equivalent experience in a related field
  • Ten (10) years of management experience
  • Knowledge, Skills & Abilities :

  • Advanced Excel skills including pivot tables
  • Strong quantitative analysis and financial modeling skills
  • Advanced understanding of financial statements and business drivers
  • Ability to think strategically about business issues
  • Communication and team building skills to successfully involve other corporate departments and business units in data gathering efforts
  • Work Environment

    When considering the work environment associated with this job, the following factors may apply :

  • Work indoors during all seasons and weather conditions
  • Standard business dress is required
  • Limited amount of local and / or multiple location traveling required
  • Work Postures

    When considering the work postures associated with this job, the following factors may apply :

  • Sitting continuously for many hours per day, up to 6 hours per day
  • Physical Demands

    When considering the physical demands associated with this job, the following factors may apply :

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, as well as the ability to travel
  • Work Hours

    When considering the work hours associated with this job, the following factors may apply :

  • Occasional travel when needed.
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