Operations Performance Improvement Leader
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Leadership Responsibilities
This position has leadership responsibilities over Operations Performance Improvement (OPI), Field Financial Planning and Analysis (FP&A), and Business Operations Support (BOS). The role is directly responsible for directing identification and development of company-wide business improvement opportunities (revenue and cost), documenting drivers and processes into action plans, presenting data and business cases for performance improvement plans and building buy-in with senior leadership. Partners with Sales and Operational leadership in execution of action plans. Oversees the tracking and communication of results to operations and corporate management. The Field FP&A and Business Operations Support teams provide critical finance and business process support partnering with Corporate Departments and Field Leadership. The Direct Reports for this position include Managers and Directors.
Specific Responsibilities
30% Identification of Performance Improvement Opportunities
- Work directly with Senior Corporate and Field Leadership to identify improvement opportunities.
- Proactively identify areas of opportunity to increase company profits by creating an environment of identifying opportunity ideas within the department.
- Drive the use of data analytics, financial metrics and peer comparisons to validate opportunities.
- Manage department research and validation exercises to support improvement plan concepts.
- Lead discussions with senior Sales and Operations leaders to discuss challenges and identify opportunities.
- Establishes, leads, and participates on committees and shared responsibility teams to drive improvement initiatives.
50% Oversee the Creation and Execution of Implementation Plans and Manage Follow Up
Work directly with the OPI team members and field and corporate leadership on the development of pilot and / or implementation plans.Assign action plans to members of the OPI Team.Provide feedback and lead the OPI team towards recommendations.Monitor progress and appraise results.Work directly with team members on execution of implementation plans.Facilitate the follow up process with field and corporate leadership to ensure agreed upon recommendations are completed.Develop and distribute periodic reporting to all stakeholders representing the status of achievement of agreed upon goals.20% Provide Leadership to Field FP&A and Business Operations Support
Lead and develop the Field FP&A Team, ensuring effective collaboration with Sr. Managing Directors, Sales, Operations, and Corporate functions to deliver timely, high-quality financial analysis that supports Business Unit performance.Oversee the design, ownership, and integrity of financial models used to set and track key performance indicators; ensure the team provides forward-looking insights and recommendations.Direct the team in serving as financial partners to Sr. Managing Directors and their leadership teams, ensuring alignment with strategic and operational goals.Provide leadership to the BOS Team, ensuring accurate reporting and understanding of cemetery and funeral home financials, including revenue, expenses, cash transactions, and compliance with corporate policies.Ensure the BOS Team delivers training and education on financial statements, controls, and accounting processes to field leadership and staff.Partner with Corporate Accounting leadership to oversee resolution of transaction exceptions, while driving long-term process improvements across the organization.Provide oversight and direction for collaboration with security and fraud teams to investigate and mitigate financial fraud risks.Partner with FP&A and market leadership to ensure robust analysis of operational profit and cash flow, support for new location setups, and effective financial management during organizational changes.Core / Critical Competencies
Demonstrates a Commitment to Services Excellence, Trustworthiness and Integrity
Proven track record of building trusted partnerships with field and corporate leadership to drive alignment and execution.Deep financial acumen and advanced data analytics capabilities to support strategic decision-making.Skilled in leveraging data-driven insights to influence stakeholders and shape high-impact business outcomes.Builds trust with others by following through on commitmentsActs within and upholds the SCI Code of Conduct and Dignity Promise Standards and demonstrates corporate valuesPromote Innovation
Brings perspectives and approaches together, combining them in creative waysGenerates and champions new ideas and initiativesAchieve Results
Works productively with minimal supervision; achieves work objectives in a timely mannerShows a strong drive to achieve meaningful resultsAnticipates potential roadblocks and challengesProactively resolves issues when they ariseDisplay Adaptability
Works productively in the face of multiple demands, shifting priorities, and rapid changeResponds positively and productively to new initiatives or changes in prioritiesCommunicate Effectively
Conveys information clearly and concisely in written and spoken communicationExpresses self clearly and appropriately in group and individual interactionsListens actively, acknowledges and summarizes others' comments to ensure understandingCollaborate with Others
Proactively contributes to group objectives; volunteers to help others as neededReadily involves others appropriately to accomplish individual and group goalsInvites and builds on the ideas, input and feedback received from othersBuild Productive Relationships (Internal / External)
Initiates and develops productive relationships with othersRelates to others in an open, respectful and approachable mannerManages disagreements tactfully, working toward win-win situationsEducational / Experience / Minimum Requirements
Education :
Bachelor's degree in Accounting, Finance or a related disciplineExperience :
Fifteen (15) years of accounting / financial analysis experience or equivalent experience in a related fieldTen (10) years of management experienceKnowledge, Skills & Abilities :
Advanced Excel skills including pivot tablesStrong quantitative analysis and financial modeling skillsAdvanced understanding of financial statements and business driversAbility to think strategically about business issuesCommunication and team building skills to successfully involve other corporate departments and business units in data gathering effortsWork Environment
When considering the work environment associated with this job, the following factors may apply :
Work indoors during all seasons and weather conditionsStandard business dress is requiredLimited amount of local and / or multiple location traveling requiredWork Postures
When considering the work postures associated with this job, the following factors may apply :
Sitting continuously for many hours per day, up to 6 hours per dayPhysical Demands
When considering the physical demands associated with this job, the following factors may apply :
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, as well as the ability to travelWork Hours
When considering the work hours associated with this job, the following factors may apply :
Occasional travel when needed.