Technical Support Center Administrator

Job Description

Job Description

Introduction :

We are seeking a proactive and detail-oriented Technical Support Center Administrator to join one of our clients in Kennesaw, GA. This role is essential to ensuring smooth communication between our customers and internal service teams. The ideal candidate will be a strong communicator with solid organizational skills and a passion for delivering excellent support. If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you.

Key Responsibilities :

Serve as the first point of contact for incoming calls to the Technical Support Center and the main ZRNA line (6555), ensuring efficient call routing.

Record service-related interactions—whether via phone, email, or chat—into the Pulse system, including customer and Field Service Engineer (FSE) communications.

Set up and manage remote desktop sessions to assist customers with technical issues.

Coordinate the packaging and shipment of calibration tools and spare components.

Act as a liaison between customers and internal teams, providing timely updates and facilitating issue resolution.

Maintain the cleanliness and organization of the warehouse space.

Monitor and respond to inquiries received through the company’s website Chat Bot.

Required Qualifications & Skills :

High school diploma or GED equivalent.

Basic proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

Strong organizational skills and attention to detail.

Excellent verbal and written communication abilities.

Physical capability to lift items up to 50 pounds.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. PTO and holiday hours are prorated based on hire date within the calendar year

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay Details : $22.00 to $24.00 per hour

Search managed by : Coleman Harris

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.