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Clienteling Coordinator (CRM)

Clienteling Coordinator (CRM)

James Free JewelersDayton, Ohio, United States
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Clienteling Coordinator

Qualifications :

  • Previous retail experience.
  • Good understanding of luxury business, customers, competitors, and products.
  • Data Driven.
  • Strong client focus.
  • Team / people management.
  • Problem-Solving, proactivity, and empathy.
  • Passion for luxury and creative culture.
  • Detail oriented, organized, and professional.
  • Excellent communication and interpersonal skills with a proven ability to communicate effectively.

Responsibilities :

  • Support, mobilize & inspire a community of clienteling experts / ambassadors, across our store to elevate our ability to bond with clients and enhance the offered experience.
  • Set up a Clienteling mindset in-store.
  • Train associates on the CRM.
  • Develop and ensure a Clienteling routine in all stores.
  • Track the store’s Clienteling performance and meet with Management on deliverables.
  • Clienteling for special store events-drive event traffic.
  • Confirm all pertinent contact information is captured in the ARMS software program.
  • Alert associates on inactive clients thru multi-channels to renew interest in the brand.
  • Hours  M-F 9a-5p.
  • 401K, Health / Dental and more EOE.
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    Coordinator • Dayton, Ohio, United States

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