Office Assistant

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Flexible schedule

Health insurance

Paid time off

Pools Scouts is a growing company and were looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.

This person will be responsible for taking and placing customer calls, with the ability to engage in conversation, listen to customer concerns and sell our services.

They will perform data entry, schedule services and invoice customers. Data entry skills, email and written skills are essential.

Assist with scheduling customers and setting routes for our 13 vehicles and technicians. Prior experience in this area is a plus.

The position may also require research skills to troubleshoot customer problems.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

• Ability to take high volume of phone calls during the busy season
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and scheduling information
• Set up new customer accounts
• Keep records of customer interactions and transactions
• Prepare and email customer work order reports
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Manage and keep up to date accounts receivables.
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service orientation
• Adaptability
• Initiative

Education and Experience High school diploma, general education degree or equivalent

• Strong computer skills including Google Sheets, MS Office and Excel
• Ability to type
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge

Key Competencies Interpersonal skills

• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance