Kerrville 01 Night Coverage - Overnight Coverage Lead - Part-Time

H-E-B Overnight Coverage Lead

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As an Overnight Coverage Lead at H-E-B, you'll support Store leadership by providing primary overnight coverage and monitoring Partners, departments, and total-Store safety and sanitation standards. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a : HEART FOR PEOPLE... interpersonal skills? HEAD FOR BUSINESS... ability to think quickly to problem-solve? PASSION FOR RESULTS... drive to maintain smooth overnight operations, even in stressful situations?

We are looking for :

• 6+ months of related experience
• problem solving and decision-making skills
• ability to support large groups of Partners

What is the work?

Store Lead Operations

Connects / checks in with overnight Partners throughout the Store

Maintains Store conditions and overnight operations

May direct work; addresses complaints; resolves issues

Follows up on production plans and execution of supporting processes

May oversee / support / coach overnight Partners and teams in lieu of or in addition to respective Leads

Provides oversight on product handling; ensures handling and cold chain are not damaging product

Assists with receiving inventory; loads / unloads / moves product

Applies best practices and H-E-B SOP guidelines

Ensures successful communication of overnight operations to daytime Leader

Customer Service

Assists with customer complaints; collaborates with department Managers or Store Leaders as appropriate

Provides / coaches on superior customer service

Ensures all overnight point of sale transactions are successfully processed; troubleshoot as needed

Compliance / Sanitation / Safety

Addresses customer and Partner accidents

Coordinates compliance with department and Store operating procedures

May oversee / ensure cleaning and sanitizing of sales floor, display cases, prep areas, and equipment in lieu of respective team Lead

Manages / confirms facility and equipment (including refrigeration) are properly maintained and in good repair; troubleshoots facility and equipment issues

Completes time and temperature checks to ensure timely response to refrigeration issues

Executes emergency management procedures according to company policy

Handles product integrity and Partner safety

Confirms compliance with sanitation SOPs / guidelines

Complies with SOPs related to security, receiving / wareroom, and safety

Oversees compliance with federal, state, and H-E-B regulations for product freshness, food safety, refrigeration, sanitation

Performs supervisory responsibilities in accordance with policies and applicable laws

What is your background?

Minimum age 18 (mandatory)

6+ months of related experience

Experience leading / supporting an overnight team, or large teams in other business areas (preferred)

Completion of forklift / power jack training (upon hire)

Do you have what it takes to be a fit as an H-E-B Overnight Coverage Lead?

Knowledge of department production stations, including quality standards, set-up, operation, cleaning, and all equipment maintenance

Problem solving and decision-making skills

Interpersonal skills

Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)

Ability to write routine reports and correspondence

Ability to communicate effectively with customers and / or groups of Partners

Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to support large groups of Partners

Can you :

Constantly

walk, reach at waist, grasp

Occasionally stand, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to cold / hot, ambient temperatures, loud noise and wet conditions

Demonstrate the ability to lift 85 lbs, and manage in excess of 85 lbs

While there may be exceptions, the measurements noted are generally defined as Constantly : 5.5+ hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.