SBA Loan Closing Manager

Manager, Small Business Administration (SBA) Loan Closing

This position develops, plans and directs the strategy as well as is responsible for the delivery of consistent, high quality loan closing services for Small Business Administration (SBA) loans for Retail, Business Banking, Middle Market and Private Banking. The Loan Closing department provides services in support of commercial loans including confirmation that all pre-requisites are satisfied, ordering due diligence items, Subject To Signoffs, etc. to ensure the timely processing of loan closing requests, data validation, and management of data integrity for the reporting of Comerica's loan portfolio. In addition to the loan closing function initiating funding and disbursements, this team also operates under customer-driven tight deadlines and expectations, while ensuring the bank does not commit to lending millions of dollars until the approved legal, credit and regulatory conditions precedent are met. The scope of responsibilities includes data accuracy, pre-closing regulatory compliance, credit approval compliance, due diligence completion, post-closing resolution of issues and exceptions and ensuring high quality customer interactions. The SBA loan Closing Manager must focus on adding value to the loan closing process through best-in-class services, digital capabilities, an enhanced customer experience, an engaged and proficient workforce as well as providing financial oversight and managing the risks related to these complex lending activities. The SBA Operations Manager is accountable for maintaining Comerica's relationship with the federal SBA Administration and serving as an expert in the SBA Standard Operating Procedure (SOP 350+ pages). The position is responsible for partnering with internal colleagues, external counsel and other suppliers to ensure a remarkable experience for the customers.

Position Responsibilities :

Operations Strategy

• Develop, effectively communicate, and implement strategic and tactical plans to deliver Loan Closing services that meet corporate objectives.
• Create a consistent national operating model to ensure the delivery of competitive, quality loan closing services to support Comerica's Small Business Administration (SBA) activities.
• Stay abreast of industry and competitor trends and determine their impact on Comerica.
• Benchmark performance against peers to identify opportunities to improve service effectiveness and efficiency.
• Drive assessment of existing operations and identify opportunities to move the operations past industry standard toward competitive differentiation.

Operations Management

Relationship Management

Financial and Risk Management

Talent Management