Surveillance Manager

Job Description

Job Summary :

Responsible for the day-to-day management of the Surveillance department and ensures clandestine surveillance of all operations in and around the property.

General Requirements :

College degree preferred.

Three to five years' experience in Gaming Surveillance required; two of which in a supervisory / management capacity.

Knowledge of Louisiana Gaming regulations preferred.

Broad knowledge of cheating methods and proficiency in detecting cheating.

Experience in training others of cheating methods.

Knowledge of current technology concerning casino surveillance required.

Versed in the laws and regulations that influence the casino industry.

Computer experience to include knowledge of Word and Excel preferred.

Excellent interpersonal, customer service, communication, leadership, team building, and problem solving skills are required.

Must be able to get along with co-workers and work as a team.

Must be able to read, write, speak and understand English.

• Note : Interested applicants cannot have any relatives working in any cash-handling, casino, or guest-related position at Horseshoe Lake Charles.

Essential Job Functions :

Prepares and / or assists in the preparation of annual budget and operation forecast.

Prepares regular and special reports.

Maintains necessary records and files.

Directs the overall management of the monitor room.

Ensures clandestine surveillance of the operations and conduct of the table games, slot machines, casino cage, and audio / video taping of activities in the count rooms.

Detects cheating, theft, embezzlement, and other illegal activities in the casino, count rooms, slot booths, and cashier's cage.

Ensures accurate and verifiable information regarding surveillance is communicated in written form.

Communicates with and notifies appropriate management and authority upon the detection and taping of cheating, theft, embezzlement, or other illegal activities.

Prepares court testimony when necessary in written and verbal form.

Works effectively with all departments assuring efficient surveillance support service is provided when needed.

Implements recording, training, and development of surveillance officers.

Encourages the coordination between shift supervisors and related report / record keeping functions between shifts.

Schedules employee work hours.

Researches and formulates policies.

Establishes and maintains a progressive and empowered workforce.

Trains, counsels, and coaches assigned personnel in the performance of their duties.

Prepares and presents Performance Appraisal Reviews.

Recommends and / or approves changes in the department, including hiring, promotion, demotion, and termination of personnel.

Recommends wage and salary adjustments within established guidelines.

Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.

Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

Spends the majority of time interviewing, training, and selecting employees.

Conducts Performance Reviews.

Makes or recommends wage increases.

Makes or recommends promotions.

Provides for safety and security.

Handles employees' complaints or grievances.

Recommends disciplinary action or disciplines employees.

Plans work.

Supervises and monitors work.

Monitors legal compliance with federal, state, and gaming laws.

Demands Necessary to Complete Essential Job Functions :

Physical & Mental :

Must be able to sit or stand for long periods of time.

Able to sit or stand for long hours observing several CCTV screens.

Manual dexterity to operate VCRs, monitors, switches computers, controllers, and cameras.

Able to bend, stoop, reach, kneel, twist, and grip items when necessary.

Excellent vision, including peripheral vision.

Must be able to give court testimony when necessary and write detailed reports.

Must be able to work overtime and work different shifts on short notice.

Must present a well-groomed appearance.

Work Environment :

Must be able to maneuver throughout all areas of the hotel / casino.

Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

Caesars Reserves The Right To Make Changes To This Job Description Whenever Necessary.