Senior Deposit Ops Specialist

Senior Deposit Ops Specialist

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

Title : Senior Deposit Operations Specialist

Department : Deposit Operations

Reports To : Vice President, Deposit Operations

Supervises : N / A

Job Classification : Non-Exempt, Full Time

Position Summary

The Senior Deposit Operations Specialist will oversee and execute card services or new online applications and new account quality control functions as their primary operational focus. This role ensures the timely and accurate processing of card disputes, Zelle disputes, and associated workflows, along with the preparation and maintenance of related reporting or ensure timely processing of online account applications completed through vendor websites and monitor new accounts opened in retail facilities to deliver efficient and positive customer experience while ensuring regulatory and policy compliance. In addition, the Senior Deposit Operations Specialist will serve as a mentor for newly hired and existing deposit operations staff by facilitating focused training on various tasks according to the Deposit Operations Specialist Job Description. Monitor daily operations to ensure all task assignments are completed within the timeframes outlined in the Department Service Level Agreement (SLA), which is distributed to all Deposit Operations staff.

Responsibilities

• Perform and oversee daily deposit operations tasks with a primary focus on card and Zelle dispute processing.
• Provide feedback to the VP of Deposit Operations on staff performance and training needs while serving in a mentor / trainer capacity.
• Cross train in Corporate Teller functions to provide coverage when needed and to mentor team members in these tasks.
• Resolve complex operational and customer service issues escalated to senior management.
• Interface with Information Technology and other corporate members to ensure new initiatives are implemented effectively.
• Collaborate with branch management and staff through training and meetings to address operational issues and enhance efficiency.
• Other duties as assigned.

Qualifications

Required

Preferred

Key Competencies & Skills

Work Environment

Comprehensive Benefits Package

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.