Customer Video Content Manager Job at Genesys Cloud Services, Inc. in Seattle

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Customer Advocacy and Engagementteam atGenesysis growing, and we're looking for aCustomer Video Content Managerto join us! We need a creative video content leader who excels incrafting compelling customer narratives at scale, delivering customer video content that people want to watch.

Ultimately, yourpurpose isthis :

• You'llco-lead the creation ofimpactfulcustomer success stories andgrowboth the impact and volume ofourcustomer successstories. You willspecialize intheend-to-endcontent creation processwith a concentrationon video testimonial content, ensuring our customer stories are innovative, aligned with brand andarestrategicallyaligned withcompanyobjectives. You'llcollaborate with other teamsspanning partners, marketing,salesand customer successto drivepipeline,bookingand adoptioninfluence throughcompelling, high-qualitycustomer narrativesthat resonate withcustomers and prospects.
• You have aproventrack recordas a creative leader with experience aligning customer stories to business goals. You excelindesigning and producingcompellingnarrativesand are a highly organized, strategic thinker with a passion for storytelling and content creation. Youcollaboratecross-functionally on planningandexecutingcustomer video productionwith efficiency and effectiveness.You have stellarinterpersonal and communicationskills,are energized byuncoveringgreat storiesto tellthe worldandhavea roll-up-your-sleeves attitudeto get creative when faced with constraints.

OUR TEAM MISSION

Our mission is to convert our customers to advocates for life.Wecapture and amplify their stories for they are the heroes of our story andour most powerfulsales and marketingasset.Wegrowanactive andenthusiastic communityof advocatesthatfuelsmart strategies, boldinnovationsand big resultsfor us and each otherby sharingideas and lessons learned in customer and employee experience.

As a team, we measure our successinthe amount ofrelevant customer stories produced,customer program engagement / feedback,advocacy community / reference participationandpipeline,bookingand renewal rateinfluence.

HOW WE WORK

Our team is highly collaborative.Weembrace change,work hard,trusteach other,focus on progress over perfectionand prioritizewhat moves the needle.

To go big, we say no to the status quo and try new things constantly. We dare to fail, listen,learnandgrowas a team tocontinuouslyraise the bar.

We are a corporate family. We thrive onopenness,authenticity,caring and belonging.

Responsibilities

Customer Story Concepting & Management

Cross-Team Collaboration & Brand Alignment

Customer Engagement

Manage Video Productions

Performance Tracking & Optimization

Requirements

Storytellingskills :

Technical Skills :

Communication & Interpersonal Skills :

Problem-Solving and Creative Thinking : Fresh new ideas for video content and ability to troubleshoot and creatively solve challenges that arise during the video production process.

Preferred Qualifications :

Compensation :

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$97,000.00 - $180,000.00

Benefits :

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.