Medical Front Desk Representative / Receptionist

Job Description

Join a patient-focused healthcare team as a Medical Front Desk Representative . You’ll be the first point of contact for patients, ensuring smooth check-in / out, accurate information capture, and seamless coordination between patients, clinicians, and billing.

Key Responsibilities

Greet, register, and check in / out patients; verify demographics and insurance

Schedule, reschedule, and confirm appointments; manage multi-line phones and patient messages

Collect copays / balances; post payments and issue receipts

Verify eligibility / benefits; support referrals, authorizations, and records requests

Maintain HIPAA compliance and safeguard PHI at all times

Document accurately in the EHR (e.g., Epic / Cerner / eClinicalWorks)

Coordinate with clinical and billing teams to resolve patient issues promptly

Support front office workflows, daily reconciliations, and reporting as needed

Required Qualifications

Background in healthcare or medical office setting

Excellent communication, customer service, and problem-solving skills

MediClear Certification (or equivalent certification) required

Strong organization and time management; thrive in a fast-paced environment

Basic proficiency with EHR / EMR and office software; accurate data entry

Preferred

Bachelor’s degree in a related field

Relevant front-office certifications (patient access, medical receptionist)

Insurance verification / authorization experience; bilingual a plus

Requirements

Assistant