Vice President, Member Services

Job Description

Job Description

Who We Are :

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values :

• Integrity : Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage : We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together : The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary :

As the Vice President of Member Services, you will be instrumental in driving a differentiated and transformative member experience through our Member Support, Connect, and Clinical Review teams. We believe an excellent member experience is the lynchpin between happy users and a best-in-class product. In healthcare specifically, exceptional customer service is of the utmost importance, as it enables members to access the appropriate care at the lowest cost. You will be responsible for the strategy and execution of our member experience and the operational performance of the teams that directly interact with and support SmithRx's members.

You will bring strong healthcare industry, call center, and product knowledge. You will act as the internal champion and quarterback, coordinating the cross-functional approach required for sustained success and growth. Key focus areas include creating an exceptional member experience, setting strategy and operational rigor to enable an outstanding member experience, and fostering an inspiring team environment. Critical to success will be driving cross-functional collaboration and communication across finance, legal, sales, customer success, and engineering / product management to facilitate needed resources, support, and success.

What you will do :

What you will bring to SmithRx :

What SmithRx Offers You :