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Field Service Engineer
Field Service EngineerZipRecruiter • Milwaukee, WI, US
Field Service Engineer

Field Service Engineer

ZipRecruiter • Milwaukee, WI, US
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Overview

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry. The company's mission is to enable customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, usable technologies. TOMRA Food is a member of the TOMRA Group, founded in 1972, and focuses on technology-led solutions that enable the circular economy with advanced collection and sorting systems across food, recycling, and mining industries.

At TOMRA, we encourage innovation, passion, and responsibility. We support the freedom to innovate and take risks that drive breakthroughs, with a strong focus on meeting success and a safety mindset for customers, products, and colleagues.

Position

Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA\'s cutting-edge food sorting equipment. The role ensures seamless operation of TOMRA\'s solutions, maximizes equipment performance, and enhances customer satisfaction.

Primary Responsibilities

  • Perform field service work at customer sites, including installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
  • Perform mechanical, electrical, electronic and optical tuning and setup.
  • Diagnose equipment, troubleshoot machine problems, and drive resolution.
  • Conduct preventative maintenance, including preseason and postseason service, to enhance ongoing performance of machines.
  • Respond promptly and professionally to customer machine issues in the field; inform customers of next steps and potential costs when a simple fix is not possible.
  • Address customer complaints and escalate to appropriate stakeholders as needed.
  • Maintain close collaboration with engineering, R&D, sales, and other internal stakeholders for continuous improvement; contribute to projects, refurbishment, upgrades, and new installations.
  • Act as the voice of the customer to report feedback for product and service improvements to leadership, R&D, or sales.
  • Assist with training and development of new Field Service Engineers, as requested.
  • Instruct and train customers on operation, utilization, and required maintenance of the systems.
  • Manage and control tools, test equipment, technical documentation and other assigned equipment.
  • Embrace related assignments to contribute to team success and promote a "Safety First" culture across the company, customers, and industry.

Qualifications

  • An Associate\'s degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering, or equivalent experience.
  • Knowledge of electronics / electrical assembly and wiring; ability to read and interpret technical procedures and regulations.
  • Excellent communication skills in English; ability to establish and maintain effective working relationships with customers and colleagues.
  • Proficiency with Microsoft Office (Word, Excel, Outlook).
  • Positive attitude with a strong customer service mindset.

    • Experience

  • Two+ years of field service and customer support experience.
  • Two+ years of PC building, repair and diagnostic testing experience.
  • Two+ years of installing software on PCs.
  • Experience with packaging and / or printing machinery a plus.
  • Experience engaging with customers in a service delivery environment.
  • Experience in electronic system troubleshooting a plus.
  • Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
  • Working knowledge of basic test equipment (oscilloscopes, voltmeters).
  • Knowledge of computer hardware and configurations; ability to read schematics.

    • Work Environment and Travel

  • Ability to work in food processing plants, farms, cold storage facilities, and outdoors in variable temperatures; ability to work in open office environments and industrial worksites.
  • Willing to travel for at least 70% of the time; domestic and international travel with a flexible schedule, including weekends and holidays. Must be able to obtain a passport.
  • Ability to drive without restrictions in country.

    • Additional Information

    Why work for us :

  • Strong benefits offering with medical, dental and vision plans that cover premiums for employees.
  • Be part of a renowned Gold-Level 2023 Cigna Healthy Workforce Winning organization.
  • Healthy PTO policy with 31 days annually (sick, vacation, holiday) that increases with seniority.
  • Contribute to a mission to transform how resources are obtained, used and reused to enable a world without waste.
  • Inclusive culture that values well-being and strong camaraderie among teammates.
  • Global career opportunities and a strong track record of internal promotion.
  • Professional training and development; a culture that supports innovation and collaboration.

    • TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Reasonable accommodations available under the Americans with Disabilities Act during the selection process. All information will be kept confidential according to EEO guidelines.

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    Field Service Engineer • Milwaukee, WI, US