Sales Development Manager

Sales Development Manager

As a Sales Development Manager you will develop, train and lead a team of both in-office employees and offshore contractors. The Sales Development team is the first interaction with prospective 1-800Accountant clients and is key to the success of 1-800Accountant. This role sits in our beautiful, brand new office in Largo, FL!

What makes us different :

1-800Accountant is not your typical accounting firm. We pride ourselves on fostering the best work / life balance in the industry, offering unparalleled opportunities for internal growth, and embracing innovation. Our team enjoys flexibility, competitive compensation, and access to cutting-edge technology.

Responsibilities :

• Lead, mentor, and motivate a team of Sales Development Representatives to achieve individual and team performance goals.
• Conduct team meetings and one-on-one sessions to provide feedback, coaching, and support.
• Foster a positive and collaborative work environment to enhance team morale and productivity.
• Own all interviewing, hiring, and employment termination responsibilities for all SDR team members.
• Oversee daily Sales Development operations to ensure efficient and effective appointment setting processes.
• Monitor all metrics and KPIs, identifying areas for improvement and implementing corrective actions where necessary.
• Develop and maintain all team schedules to ensure adequate coverage and optimal team performance.
• Regularly meet with other department heads & other stakeholders (Sales Leadership / Sales Enablement / Quality Assurance / Sales Operations) to ensure optimal efficiency.
• Set performance targets and goals for the SDR team.
• Conduct regular performance evaluations and implement improvement plans as necessary.
• Develop and continuously refine call scripts, talk tracks, and objection handling guides to improve conversion rates
• Training and Development :
• Work with the Sales Enablement leadership team to develop and deliver training programs to enhance the skills and knowledge of Sales Development Reps.
• Ensure all team members (stateside employees and / or offshore contractors) are up-to-date with product knowledge, conversation techniques, and industry best practices.
• Identify any skill gaps and provide ongoing training and development opportunities.
• Analyze department processes and workflows to identify inefficiencies and recommend improvements.
• When necessary, investigate and recommend new technologies and tools to enhance productivity and customer experience.
• Develop and maintain standard operating procedures (SOPs) for appointment setting activities.
• Ensure high levels of consistency by monitoring and improving the quality of telephone interactions with prospects.
• Handle any escalated prospect complaints, providing resolution in a timely and professional manner.

Requirements :

Location : On-site in Largo, FL

Standard Operating Hours : 9am-5 : 30pm EST Mon-Fri

Benefits :

Compensation : $80k-$90k + bonus based on team performance (consulted appointments)

Join the Team That's Revolutionizing Small Business Accounting

At 1-800Accountant, our mission is to make professional tax and accounting services accessible and affordable for small business owners across the nation. We believe every entrepreneur deserves expert financial supportwithout the traditional high costs. Through innovative technology and personalized service, we're redefining how accounting is done in the digital age.

Our vision is to empower small businesses to thrive by giving them the tools, guidance, and confidence to take control of their finances. We're proud to be a trusted partner to thousands of clients, helping them achieve financial clarity and success.

We value integrity, innovation, collaboration, and customer-centric service. If you're passionate about making a real impact, working with a forward-thinking team, and helping small businesses succeed, 1-800Accountant is the place for you.

Diversity

1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.