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IT Technical Support Analyst : Richmond, VA (Onsite)

ARK SolutionsRichmond, VA, US

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Overview

IT Technical Support Analyst – Richmond, VA. Duration : 6 months | Onsite

We are seeking a dedicated Technical Support Analyst to join our team. This role involves providing exceptional helpdesk support and managing ticketing systems to resolve technical issues efficiently. The ideal candidate will have a strong background in hardware and software troubleshooting, telecom and mobile device management, and application installation and configuration.

Responsibilities

Helpdesk Support & Ticketing Systems : Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting : Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management : Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration : Experience installing and configuring software applications across various systems.
Inventory & Asset Management : Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication : Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Team Collaboration : Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Problem Solving & Escalation Management : Capable of resolving issues independently and escalating appropriately when necessary.

Reporting & Documentation : Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support : Provides training and guidance to end users and staff on IT systems and processes as needed.

Must-Have Skills

Telecommunications skills (POTS lines, VoIP, and cell)

A / V Systems Support

Helpdesk – Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary (2 Years)

Customer Oriented and Team Player (3 Years)

Computer diagnostics and remediation (3 Years)

Strong ability to effectively communicate (3 Years)

Additional duties as needed.

ARK Solutions

J-18808-Ljbffr

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It Technical Support • Richmond, VA, US