Key Account Manager

Key Account Manager

A Key Account Manager plays a crucial role in forming and maintaining connections with business clients. Here are the key duties and qualifications for this role. A successful Relationship Manager combines interpersonal skills with business acumen to create individual client success plans to accomplish lasting client connections and drive sales growth.

Essential duties and responsibilities include :

• Building relationships : Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
• Client engagement : The success of this role will be measured by improved engagement between i3V and the client through KPIs such as :
• Increased involvement in i3V education sessions,
• Upgrades or growth of current subscriptions,
• Mapping and expanding key contacts within the Customer organization,
• Development of client success plans, and
• Pipeline generation of new sales opportunities within customer base or through referrals, etc.
• Client satisfaction : They review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity identification : Key Account Managers identify potential opportunities and inform the sales team to follow up.
• Product education : Educating clients about the companys products, services, and special offers is an essential part of their role.
• Issue resolution : They attend to client complaints and issues to facilitate prompt resolution of issues.
• Improving satisfaction : Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
• Collaboration : Working with internal departments to ensure the company meets clients expectations.
• Salesforce.com CRM system usage : Active input of timely and accurate information into the Salesforce customer relationship management system.

Minimum qualifications (education and experience) :

Preferred qualifications (education and experience) :

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York.