Contracts and Training Clerk

Overview

Under the supervision of a Program Supervisor, this position provides clerical and administrative support to the Contracts and Training Team and Clinical Treatment teams. Responsibilities include supporting CMHOC trainings, contracts, and front desk coverage; assisting clients and the public by answering questions and providing information; and helping maintain recordkeeping systems. The role involves performing a variety of moderate to complex organizational tasks to support the Contracts, Training, and Front Desk team. This is a full-time, benefited position working at the James Street Complex located at 12265 James Street, Holland, MI. Typical working hours are Monday-Friday, 8 : 00 a.m. to 5 : 00 p.m.

Responsibilities

• Assist in enrolling staff in required trainings and monitor staff completion of trainings for compliance.
• Develop training transcripts, certifications of completion, and any other training documents for CMHOC and provider agency staff.
• Assist in the development of trainings, including PowerPoint Presentations and other training software.
• Provide support for CMHOC staff and provider agencies in learning management systems.
• Assist with preparation for meetings including but not limited to : Contract Oversight Workgroup, Provider Network Advisory Counsel, Rate Setting / RFS Workgroup, Onboarding meetings, and various quarterly provider meetings.
• Supports contract management by preparing, routing, and maintaining contracts and related correspondence; ensures efficient retrieval of contractual information.
• Assists with the development and publication of plan requirements for the Training and Contracts divisions; verifies training completion for contractual providers.
• Provides administrative support to committees, including agenda preparation, meeting organization, recording minutes, and developing reports as assigned.
• Support health and safety functions by conducting monthly building walk-throughs and performing other related duties as assigned.
• Assist with health and safety-related facility operations by processing maintenance work requests and entering / tracking Critical Incident Reports.
• Operates a multi-line phone system, answers routine inquiries, and directs calls to the appropriate staff or department with a general familiarity with CMH departmental operations and functions.
• Provides front desk support by greeting visitors and responding to general questions from clients, stakeholders, and the public.
• Performs routine data entry, including provider contact and demographic information, scans and retrieves documents, and maintains accurate records in the electronic health record system.
• Processes incoming and outgoing mail, prepares correspondence, and routes documents appropriately.
• Performs other duties as assigned.

Qualifications

Required Knowledge and Skills :

Disclaimer : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Employment Opportunity

Ottawa County is an Equal Opportunity Employer.

Physical Requirements

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and / or auditory requirements and devices to assist mobility.

Working Conditions

Work is generally performed in an office environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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