Ecommerce & Operations Manager - Fine JewelryBelora • New York, NY, US

Ecommerce & Operations Manager - Fine Jewelry

Belora • New York, NY, US

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Company Description

Belora is your modern private jeweler—where technology meets timeless craftsmanship. Founded on the belief that everyone deserves access to fine jewelry made with integrity, Belora is democratizing the world of diamonds through transparency, education, and innovation.

With a significant website revamp underway, Belora is reimagining the fine jewelry experience from the ground up. The new platform will offer an intuitive, educational, and immersive way to discover diamonds—whether natural or lab-grown—through real-time inventory, advanced visualization tools, and expert-led design guidance.

By democratizing access to exceptional diamonds and bespoke craftsmanship, Belora bridges the gap between high-end private jewelry and the modern digital experience. Every piece is ethically sourced, meticulously crafted, and designed to reflect the unique story of its wearer.

Belora's mission is simple : to bring the artistry, trust, and expertise of a private jeweler to anyone, anywhere.

Role

Ecommerce & Operations Manager – Fine Jewelry (Contract, On-Site NYC)

Open-ended contract (full-time hours). You'll lead our ecommerce initiatives and support day-to-day operations as-needed.

What you'll do : Ecommerce

Lead the design, functionality, and ongoing optimization of mybelora.com to maximize user experience, conversion, and revenue
Implement SEO & onsite search optimizations
Track, analyze, and report on KPIs—including traffic, conversion, AOV, ROI, and marketplace rankings—providing insights that shape future strategies
Identify opportunities for optimization and implement A / B testing to improve KPIs across site
Identify and partner with paid media teams to deliver seamless omnichannel execution
Stay ahead of digital marketing trends, marketplace capabilities, and emerging technologies, applying best practices and testing new approaches to enhance performance

Operations

Diamond Sourcing & Vendor Coordination – Manage sourcing requests, vendor communication, and ensure timely delivery of stones.

Jewelry Operations – Oversee production timelines, quality control, and coordination between workshops and suppliers.

Memo & Invoice Preparation – Prepare, track, and manage memos, invoices, and related documentation with accuracy and efficiency.

Tools you'll use

Google Workspace, Google Analytics, Meta Ads Suite, Shopify, Canva, TikTok Shop / Instagram

Qualifications

Bachelor's in Business, Fashion, Luxury, or related field (or equivalent experience)

3+ years of hands-on experience managing e-commerce platforms, preferably in retail or luxury goods.

Strong knowledge of Shopify (or similar platforms), Google Analytics, SEO / SEM, and conversion optimization.

Proven track record of driving online sales growth and improving customer experience.

Experience with email marketing platforms (e.g., Klaviyo) and digital advertising tools (e.g., Meta Ads Manager).

Comfort operating at both a strategic and tactical level—balancing vision-setting with hands-on execution

Jewelry experience a plus. GIA education a plus.

Details

Location : New York, NY | On-Site (5 Days / Week)

Schedule : ~40 hrs / wk; core hours 9 : 30 am–5 : 30pm ; occasional peak-season support.

Contract Type : 1099 independent contractor

Compensation : $60,000-$80,000 with annual bonus potential

Confidentiality / IP : NDA required; client data and designs are confidential

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Operation Manager • New York, NY, US