Regular Full Time Front Desk Agent

Regular Full Time Front Desk Agent

Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual for Front Desk Agent. An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he / she does!

We're looking for a genuine caring and compassionate individual with a passion for hospitality that possess integrity and accountability. An individual who lets their personality shine through and can be themselves. They feel empowered to make the best decisions for the guest to create an experience and truly connect with them. They lead with inspiration supporting and encouraging their fellow employees so that they can achieve success together.

2+ years of service industry experience preferably in a luxury hospitality environment. Ability to work evenings, weekends and holidays. This position pays $20.76 hr.

Using your genuine and authentic personality, you will be checking in guests. Understanding people's situations and feelings and taking actions to make it the best experience ever. Checks out guest at end of stay. Ascertains guest satisfaction, with full awareness and compassion of any issues during the stay. A brave problem solver in all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. A committed team player. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Mobile position requiring movement behind the desk and within the hotel. Continuous standing for entire shift.

You would be working for the only hospitality company who's employees have proudly recognized us to be a "Great Place to Work For ALL" by Fortune Magazine for 23 consecutive years. Four Seasons is the leading luxury hospitality company in the world with a firm commitment to customer service. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We believe that our most valuable asset are our employees and we truly embrace diversity, equality, inclusiveness. We build our culture upon integrity, trust, transparency, respect and kindness!

What about the great benefits? Complimentary stays at Four Seasons over 135 locations worldwide (subject to availability). Free employee meals prepared by the culinary team. Excellent Training & Development. Competitive salary. Complimentary employee parking. Food & beverage discounts. Spa discounts. Medical benefit plan, including medical, dental, vision, life insurance. Includes domestic partnerships available after 30 days. Incredible parental leave. Pet insurance. 401(k) retirement plan. Paid time off. Sick leave. A culture that breeds success, and rewards it in many different ways.

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.