Community Associate

Job Description

Job Description

ABOUT THE OPPORTUNITY

As we continue to expand our real estate footprint, we are seeking a full-time Community Associate to be based in Chicago primarily at our Civic Opera location. The Community Associate will report directly to the Senior Community Manager and interact daily with other internal company departments, as well as external vendors and partners.

This position is a high-impact, high-visibility role that serves not merely as a front desk presence, but as a catalyst for success. The Community Associate is the face of Workbox, responsible for fostering an engaged, supportive, and dynamic community experience that aligns with our mission of empowering entrepreneurs and businesses to grow. Together with the Senior Community Manager, the Community Associate plays a pivotal role in creating a warm, professional, and service-driven environment that helps members feel valued, connected, and positioned for success. This position is perfect for someone who thrives in a high-energy, community-focused environment and enjoys helping others success. If you are passionate about creating meaningful connections and providing exceptional customer service, this role is for you.

KEY RESPONSIBILITIES

Operations & Facility Upkeep

• Maintaining the overall cleanliness and presentation of the space, including :
• Regularly checking floors to ensure all common areas, kitchens and bathrooms remain tidy and well-stocked, including wiping down surfaces, restocking essential supplies, and ensuring trash and recycling are properly managed.
• Brewing coffee and running dishwashers daily.
• Preparing and clearing conference rooms.
• Identifying and promptly reporting any facility maintenance issues.
• Maintaining a warm, welcoming and professional front desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations.
• Handling guest check-ins, workspace tours, and inquiries, while ensuring compliance with visitor policies.
• Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization.
• Assisting in coordinating member move-ins and move-outs, ensuring a seamless experience.
• Providing light technical support for in-space amenities such as automated coffee machines, AV equipment, and conference room booking platforms.
• Acting as a liaison between members and the operations team, escalating facility-related concerns as needed.

Member Experience & Community Engagement

Service, Hospitality & Workbox Standards

Growth & Business Impact

Event Coordination & Monitoring

Requirements

Benefits

Anticipated salary : $45,000 annually

Comprehensive health benefits, including medical, dental and vision coverage

Company-paid life insurance

401(k) plan

Generous paid time off

FSA, HSA and commuter benefits

Ongoing training and professional development