Accounting Support Specialist

A company is looking for a Support Specialist - Accounting & Payments.

Key Responsibilities

Provide first-level customer support for end-users and school administrators regarding VC Pay Tuition Management and Accounting products

Manage and prioritize multiple support cases, ensuring timely and accurate responses to customer inquiries

Analyze and resolve technical issues, while maintaining internal and external knowledgebases to enhance support documentation

Required Qualifications

1-2 years of customer support experience in a school business office or software industry

Prior knowledge and experience with accounting and online payment processing

Ability to multi-task and work under various constraints

Demonstrated aptitude for using and teaching technologically sophisticated software

Highly motivated with the ability to work independently and collaboratively