Manager, Technical Architect

Manager, Technical Architect

In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion.

In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts.

As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

What You'll Do

People Leadership & Development

• Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
• Provide mentorship, coaching, and career development opportunities for team members
• Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
• Foster a culture of continuous learning and technical excellence within the team

Strategic Customer Success

Technical Excellence & Operations

Cross-Functional Leadership

What We're Looking For

Leadership Experience

Technical & Customer Success Background

Core Competencies

Preferred Qualifications

Location & Compensation

This role is based in New York City with flexibility for hybrid work arrangements. The salary range for this position is $230,000 - $260,000 USD per year (80 / 20 split variable). We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Join us in building the future of customer data activation and lead a team that makes a meaningful impact for some of the world's largest companies!