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Customer Service Representative - (Order Processing & Customer Interaction)

Customer Service Representative - (Order Processing & Customer Interaction)

Compunnel Inc.High Point, North Carolina, US
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Customer Service Representative - (Order Processing & Customer Interaction)

  • High Point, NC, 27260
  • 05+ Months Contract Possibility of Extension or Conversion
  • Pay rate : $25.16 / hr.

Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

We are seeking a dedicated and proactive Customer Service Representative (Order Processing & Customer Interaction) to join our team and ensure the highest standard of customer experience across order processing, complaint resolution, and customer relationship management. You will act as a consultant for customers, supporting order-to-cash processes, and contributing to sales goals for the Americas region. Your efforts will directly impact customer satisfaction, process efficiency, and the reputation of our Customer Service Department as best-in-class.

Key Responsibilities

Order Processing & Customer Interaction

  • Process customer orders accurately and efficiently, ensuring they are entered into the ERP system within 24 hours.
  • Track and expedite orders by coordinating with Planners and Logistics.
  • Provide timely price quotations for direct accounts and non-standard pricing requests.
  • Answer customer queries and resolve complaints by offering product knowledge and alternative solutions.
  • Register customer complaints, coordinate resolutions, and initiate credits or RMAs when applicable.
  • Escalate urgent PMMT (new product setup and color) requests and follow up to meet deadlines.

    • Collaboration & Problem Solving

  • Support the order-to-cash process and collaborate with third-party agencies to resolve collection issues.
  • Raise issues with delivery and invoice processes with relevant teams.
  • Identify opportunities to improve customer service processes and recommend enhancements.
  • Investigate and determine root causes for customer service issues and implement corrective actions.
  • Support training initiatives by offering process improvement suggestions and assisting new team members.

    • Documentation & Reporting

  • Complete the registration, filing, and archiving of customer service-related documents.
  • Run ad-hoc reports regarding customer usage and history.
  • Deliver tailored information on high-profile accounts as required.

    • Compliance & Safety

  • Adhere to all corporate and site-specific policies, procedures, and HS&E standards.
  • Ensure proper communication and cooperation between customer service and field teams.

    • Decision-Making Authority

  • Prioritize customer deliveries when resources are limited.
  • Qualify and initiate urgent orders (JETS / Rapid Response).
  • Recommend solutions for customer needs through product or specification suggestions.

    • Qualifications

    Education

  • High School diploma or GED – Required
  • Associate’s or Bachelor’s degree – Preferred

    • Experience

  • 4–5 years of experience with SAP – Preferred

    • Knowledge & Skills

  • Ability to read, comprehend, and follow safety instructions.
  • Excellent multi-tasking and prioritization skills.
  • Strong interpersonal skills for effective customer interaction.
  • Proficient in Excel, Word, SAP, and adaptable to new software.
  • Able to use calculators, telephones, keyboards, and office machines daily.
  • Strong communication skills both in person and over the phone.

    • Abilities

  • Work independently with minimal supervision.
  • Quickly adapt to changing priorities and processes.
  • Analyze customer needs and recommend solutions effectively.
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    Customer Service Representative • High Point, North Carolina, US

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