Medical Appointment Scheduler - Full Time

Job Description

Job Description

Description :

Advanced Dermatology, P.C is seeking a Full Time Medical Appointment Scheduler to join our Call Center team in Commack.

Bilingual a PLUS - Expanded bilingual team awaits the ideal candidate to guide our patients for appointments!

As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist patients on the phone with appointments and medical inquiries.
• Exudes confidence with a steady pace, professional tone, and call control.
• Clarifies patient requests to accommodate immediate needs and preferences.
• Demonstrates CS best practices thru effective presentation skills & phone etiquette.
• Understands patient priorities thru questioning techniques, active listening, and restatement.
• Adapts to call flow based on patient requests and priorities.
• Understands medical scheduling as it relates to insurance plans and types of appointments.
• Optimizes provider schedules with efficient scheduling.
• Collects patient demographics, insurance plans and reasons for visit.
• Runs insurance eligibility and updates plans, as needed.
• Handles requests for Rx refills & coordinates with in-house MA’s.
• Updates account records with concise and detailed notes.
• Partners with medical offices and MA’s.
• Achieves call volume and average handle time targets
• Consults with Team leaders & Supervisors to resolve escalated requests

Requirements :

Education - High School Diploma or Equivalent

Experience - One (1) year of experience as a qualified Medical Receptionist. Dermatology experience a plus.

Computer skills - Microsoft Office Suite, EMA PM and EMR a plus.

Benefits :

Medical, Dental, Vision & Life Insurance

PTO

Paid Holidays

401K