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Digital License Support Advocate
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Digital License Support Advocate to assist customers with licensing inquiries and account management.
Key Responsibilities
Create accounts and notify customers of licensing availability
Provide customer support regarding license status and troubleshoot related issues
Maintain and develop process flows for new or existing products as assigned
Required Qualifications
1+ years of experience in customer service / support or a related field
High School diploma or equivalent experience required
Experience with MS Office Suite and Salesforce
Proven ability to adapt conversations based on the technical ability of customers
Experience in troubleshooting and problem-solving
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Advocate • Grand Rapids, Michigan, United States
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