Concierge / Host (Full-Time)

Job Description

Job Description

Company Description

JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that The Restaurant at JUSTIN has once again earned a MICHELIN Star and MICHELIN Green Star - making it the only winery restaurant in the county to retain both awards for three years in a row. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.

We are seeking a new Concierge / Host  to join our team. If you have excellent people skills and are open to working on the weekends, this could be a great opportunity for you!

The Concierge / Host is responsible for enhancing the JUSTIN Experience by providing specialized services to guests. This role involves taking reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings. The Concierge / Host will attend to all guests at the JUST Inn and on-site customers, and ensure prompt and thorough responses to phone and email inquiries. This is a guest-facing, detail-oriented position that is essential for maintaining our numerous accolades. Additionally, the role will support the tasting room by greeting guests and upholding the appearance of the tasting area as needed.

This full-time position requires a flexible schedule to work weekends, holidays, and evenings. It is based at our Estate on 11680 Chimney Rock Road, Paso Robles, and is part of the tip share pool.

Job Description

• Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services / standards
• Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries
• Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin / Forbes restaurant team
• Send appropriate confirmation materials to guests for types of reservations
• Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes / glassware and replenishing wine and merchandise
• Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager
• Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
• Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management
• Conduct property tours and provide breakfast service as scheduled by the manager
• Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed
• Assemble cheese plates for customers
• Assist in special events setup, breakdown, and clean-up and packing wine orders
• Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
• Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques
• Follow all company safety procedures and company policies

Qualifications

Pay Range : $18.00 - $20.00 per hour. Final compensation is dependent upon skills and experience.

Additional Information

24 / 7 online physician consultations

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options.  In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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