Financial Advocate

Financial Advocate

Work Shift : Day

Scheduled Weekly Hours : 40

Summary : This position supports Mercy's philosophy of patient centered care by providing compassionate assistance to patients regarding financial matters associated with services provided by Mercy Medical Center and MSO clients.

Job Description :

• Greets all visitors and guests upon arrival.
• Confers with guarantor / patient, Medical Staff and other hospital / clinic personnel in order to ensure prompt and full payment on accounts.
• Documents all conversations and actions taken into the Practice Management System.
• Accepts payment by phone and established payment arrangements according to established policies.
• Responds to inquiries, written, phone, and in person regarding guarantor accounts.
• Prepares financial hardship papers for guarantor.
• Maintains guarantor work queues according to procedure, clearly defining next actions and follow-up dates on all accounts.
• Works with collection agencies and virtual liaison to resolve account balances.
• Participates in training new Financial Advocates and is supportive of new staff, working for their successful orientation.
• Attends staff meetings regularly (as per hospital policy) unless called upon to provide coverage for other staff members to attend.
• Receives and routes all miscellaneous calls from call center.
• Updates demographic insurance information into the billing system as appropriate.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities :

Professional Experience :

Education :

Licensure, Certification, Registration :

Pay Rate Type : Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.