Item Processing CSR - Part Time Evening Shift

Part-Time Item Processing CSR - Evening Shift (In Office) Location : Middlebury, VT or Kentwood, MI Schedule : Monday-Friday, 5 : 00 PM - 10 : 00 PM ET Pay : $15.00 - $20.00 per hour (based on experience) Job Type : Part-time, In-Person

About eDOC Innovations : eDOC Innovations is a leading provider of digital transaction management and processing solutions for credit unions nationwide. As a credit union service organization (CUSO), we are committed to empowering our clients with secure, efficient, and cost-effective tools that support their growth and success. Our team is dedicated, collaborative, and focused on delivering excellent service and technology that matters.

About the Role : We are looking for a detail-oriented and dependable Item Processing Customer Service Representative to join our evening shift operations team. This is a part-time, in-office position supporting check processing activities for credit unions using our CheckLogic product suite.

Responsibilities :

• Monitor incoming and outgoing check image files for accuracy and successful processing
• Reprocess any failed file uploads manually
• Investigate image-related issues and notify credit unions of discrepancies
• Document and manage support issues using our ticketing system
• Assist with balancing and technical troubleshooting
• Work independently to meet nightly deadlines and contribute to overall team success

Qualifications :

Training : Initial training is provided during daytime business hours (approx. 2-4 weeks) to ensure a successful onboarding experience before moving to the evening shift.

Why Join Us?

Location : This position is based in our Middlebury, Vermont or Kentwood, Michigan office and requires on-site attendance.

Ready to apply? If you're looking for a stable part-time opportunity in a mission-driven company, we'd love to hear from you. Apply today and become part of the eDOC Innovations team!