Driveway Supervisor-Sell

Driveway Supervisor, Sell

The Driveway Supervisor, Sell is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the Sell and Service process. This position will be responsible for reaching and maintaining assigned position metrics, objectives, and daily activities. The Driveway Supervisor, Sell will be assigned to oversee any of the following; Driveway Customer Service Agents, Team Leads, Support Specialists, etc. This individual assists in the training, and development of all positions they are assigned to oversee.

Responsibilities

• Administer training plans and development of assigned employees / positions
• Manage department monthly objectives and daily tasks
• Develop, train, and monitor customer engagement and follow-up word tracks
• Systems expert for assigned positions
• Create and define processes for Agent efficiency
• Internal / external paperwork and documents for assigned positions
• Executing correct cross department communication and process flow

Skills and Qualifications

Competencies

We Offer Best-in-Class Industry Benefits :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.