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Studio Sales & Client Experience Manager

Studio Sales & Client Experience Manager

AFLALONew York, NY, US
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Studio Sales & Client Experience Manager

Location : Soho, NYC | Full-Time | Reports to Director of Operations

About the Role

AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As

Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from

day one—curating refined in-studio experiences, building long-term VIP relationships, and

driving meaningful sales through personal connection. This is an opportunity to set the

clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.

Responsibilities

  • Welcome and assist all in-studio clients—walk-ins, styling appointments, and events
  • Offer personalized styling and warm, concierge-level service
  • Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases
  • Follow up post-visit to encourage retention and repeat purchases
  • Coordinate gifting, guest lists, and thoughtful touches for top clients
  • Maintain an elegant, orderly studio that reflects the AFLALO aesthetic
  • Share client feedback and insights with the merchandising and operations teams
  • Schedule
  • Full-time, 5 days per week
  • Weekend availability required (Wednesday–Sunday typical)

Qualifications

  • 5–10 years of luxury retail, showroom, or client development experience
  • Proven record of driving sales through VIP clienteling
  • Strong styling sensibility and ability to curate wardrobes for discerning clients
  • Highly polished, warm, and discreet with excellent communication skills
  • Deep understanding of luxury service standards and CRM best practices
  • Driven, entrepreneurial spirit—eager to build a new client base from the ground up

    • Compensation & Rewards

  • Base salary : $75K–$90K
  • Uncapped commission tied to client sales and long-term retention
  • First-year On-Target Earnings (OTE) : $130K–$160K, with greater upside for top

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    Studio Sales Manager • New York, NY, US

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