About The Company
We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.
This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.
You will love it at Weekender if our core values below get you excited and inspired too!
Always be a student and always be open-minded
Be AdventurousBe excited by challenge and willing to fail-forward
Be a NinjaCommit to being world class at your job and lean-in to your superpowers
Be a HostTreat guests and teammates like you would family
Be of IntegrityOwn your Domain : Be accountable to your job & the greater mission
Embrace honesty, transparency and vulnerabilityFollow-through and do what you say you're going to doWhat you'll be responsible for :
The Director of Hotel Operations oversees day-to-day performance and long-term operational success for a portfolio of boutique hotels across the Northeast region. This leadership role provides direct supervision to General Managers and Area General Managers, ensuring operational consistency, financial performance, and an exceptional guest experience across all properties. Reporting to the Corporate Director of Operations, this position is based at the corporate office in Saratoga Springs, NY, and plays a key role in hotel openings, transitions, and property performance oversight.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
Leadership & Oversight
Lead, mentor, and develop General Managers and Area General Managers across the Northeast portfolio.Drive operational excellence, team performance, and adherence to company standards across all hotel departments.Leading weekly cadence of leadership meetings amongst the General Managers and Area General Managers to review KPI's, quality, standards, etc.Guide and coach GMs in achieving KPIs across guest satisfaction, staff performance, and property upkeep.Conduct regular site visits and performance reviews to monitor property standards, guest experience, and team culture (30% travel - additional travel may be required with task force assignments).General Manager Coverage / Task Force Coverage & Operational Leadership
Serve as acting General Manager during vacancies, vacations, or other absencesManage day-to-day hotel operations with a focus on guest satisfaction, team leadership, and financial performanceEnsure properties consistently meet brand standards and operational policiesNew Hotel Openings & Transitions
Lead or support the launch of newly acquired or developed hotels, coordinating between corporate, property teams, and vendorsManage timelines, budgets, and project milestones to ensure smooth openingsOversee staff training, systems setup, and vendor onboarding during transitionsWork in alignment with acquisitions team to ensure smooth transition from renovation to operationsProject Management & Cross-Functional Liaison
Act as the primary liaison between properties, corporate departments, and third-party vendors during projects and transitionsManage schedules, deliverables, and stakeholder expectations to keep projects on trackSupport special initiatives and ad hoc projects as assignedQuality Control & Continuous Improvement
Conduct regular site visits and audits to assess operational standards, cleanliness, service quality, and safety complianceIdentify areas for improvement and collaborate with property teams and corporate leadership to implement solutionsFacilitate communication and best practice sharing across propertiesSuccess Measures
Achieves portfolio-wide guest satisfaction scores (GSS) and Net Promoter Scores (NPS) that meet or exceed company targets.Improves property-level profitability and operating efficiency year over year through effective leadership and standardization.Ensures all properties consistently meet internal audit, brand, and safety compliance standards.Successfully leads hotel openings, transitions, or task force assignments within established timelines and budgets.Qualifications
5+ years of hospitality management experience, including General Manager or Assistant General Manager roles preferredFinancial acumen with experience managing budgets, P&L, and driving revenue performanceDemonstrated success in multi-property operations, hotel openings, or transitional leadershipStrong project management skills with the ability to coordinate multiple moving partsExcellent interpersonal, leadership, and communication skillsFlexibility with ability to travel with little to no noticeDetail-oriented with a passion for operational excellence and team developmentProficiency with property management systems (PMS) and common hotel operations softwareMust possess and maintain a valid driver's license with a clean driving record and be able to successfully pass a Motor Vehicle Record (MVR) check, as operating company vehicles is a requirement of this position.Benefits
Weekender provides excellent benefits to our salaried employees.
Comprehensive Health insurance : 60% employer paid for employee only plansComprehensive Dental & Vision insurance : 100% employer paid for employee only plansLife insurance policy : $25k fully paid policy by WeekenderGym membership reimbursement with health plan (up to $300 / benefit year)Aflac supplemental benefitsEmployee Assistance ProgramCompetitive 401k Matching Plan with employer match up to 4% of total salary - (eligible after 1000 hours worked)Discounted employee hotel stays at Weekender properties3 weeks (15 business days) PTO (vacation / sick) paid vacation per yearPartnership with eCornell for continuous learning in our industryLow cost Hertz rental carsEmployee referral programSubject to change annually based on health, dental and vision plan chosen for the yearThe pay range for this role is :
90,000 - 100,000 USD per year(Saratoga Springs, NY)
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