Company Overview :
OptraScan is a leader in digital pathology solutions, committed to improving diagnostic accuracy and efficiency in healthcare.
For Bio Medical Engineer -
1. Product Improvement & Innovation
- Identify and document product issues and improvement areas based on field data and feedback.
- Collaborate with R&D and design teams for feasibility analysis and implementation of enhancements.
- Support continuous value engineering and cost optimization initiatives.
- Drive the introduction of new features or variants based on market trends and technological advancements.
2. Customer Support & Ticket Handling
Act as a point of escalation for Level 2 / 3 technical issues.Monitor and resolve customer support tickets with clear root-cause analysis and solutions.Maintain documentation of recurring issues and suggest long-term fixes.Coordinate with service teams for onsite or remote troubleshooting.3. Product Testing & Validation
Define and execute test plans (manual and automated) for software and hardware updates.Validate scanner functionality and performance before each major release or shipment.Ensure compliance with applicable regulatory and safety standards during testing.4. Product Demo & Customer Onboarding
Conduct product demonstrations and application training for clients and stakeholders.Support the sales team with technical pitches and pilot installations.Develop and update demo content and documentation as per product updates.5. Product Assembly Support
Guide and audit assembly processes to ensure quality and performance standards.Collaborate with the manufacturing and QA teams to troubleshoot production issues.Support continuous process improvement for faster and error-free assembly.6. Customer and Sales Team Relationship Management
Maintain regular communication with key customers and sales personnel.Provide technical expertise during pre-sales and post-sales activities.Gather and analyze feedback from field visits and sales reports for product positioning.7. Market Feedback & Competitive Analysis
Gather structured market feedback through customer visits, surveys, and distributor inputs.Benchmark features, performance, and pricing against competitor products.Provide actionable insights to marketing and product development teams.8. Continuous Learning & Training
Stay updated with latest trends in digital pathology, imaging technologies, and medical device standards.Attend workshops, conferences, and internal knowledge-sharing sessions.Mentor junior engineers and support cross-functional training initiatives.9. Customer Communication & Escalation Handling
Communicate product updates, known issues, and resolution timelines effectively to customers.Maintain a professional tone and empathetic approach in customer-facing interactions.Document escalations and follow-through with cross-functional teams to close them.10. Product Installation & On-Site Training
Lead product installation at customer sites ensuring all operational parameters are validated.Provide on-site training to lab technicians, pathologists, and IT teams on scanner operation, software usage, and maintenance.Document installation reports and ensure user acceptance sign-off.Eligibility : Candidates must have valid work authorization only U.S. Citizens or PR (Green Card holders). No F1 or H1B visa holders.Salary : The maximum budget is $100K.