Planning List Administrator Supervisor- Region 4 Field Office- Thomasville

Planning List Administrator Supervisor- Region 4 Field Office- Thomasville

Pay Grade : L

Workplace : Hybrid- at least 2 days per week in office

Travel : roughly 30%

Job Summary : Oversees and supports Planning List Administrators (PLAs) and State Service Coordinators (SSCs) assigned to a DBHDD Regional Field Office or coverage area in the performance of duties. Ensures that the PLA / SSC team is productive, responsive and provides accurate information to maintain a high level of customer service.

With limited supervision :

Supervises and plans work of assigned staff to ensure excellent customer service

Ensures that PLAs are moving individuals forward into services at a rate that will meet performance goals while maintaining a person-centered approach that meets individual needs

Ensures that SSCs are completing service plans, monitoring services as required, and reviewing individuals for conversion to Waiver funding

Tracks completion of annual and initial needs assessments by the PLA Navigator and other team members and prepares quarterly reports to meet Waiver deliverable requirements

Responds quickly to any escalated customer service concerns

Maintains up to date knowledge of DBHDD Waiver and State Funded services and the requirements thereof

Analyzes operational data, including monthly admission and discharge data, and individual staff productivity; makes assignment, training, and other program decisions based on findings

Assists the Director and Assistant Director of Field Operations and others in maintaining consistent processes across regions

Develops and maintains awareness of providers across the assigned region or coverage area including the strengths and / or challenges of specific providers; uses knowledge of providers to verify that PLAs and SSCs are matching each individual with an appropriate selection of provider choices

Participates in policy development by presenting data and making recommendations based on awareness of the potential impact of policy changes on the system at the individual and provider level

Provides informational presentations to stakeholder groups as requested and approved by the Assistant Director of Field Operations

Manages administration of program processes and secretarial and clerical support of the unit if appropriate

Contributes to solutions of challenges ranging from finding resources for individuals to addressing systemic problems within and across regions

Actively participates as a member of the Regional Management Team and may back up the RSA or I&E Manager in the absence of either

Makes decisions in compliance with agency specific rules, regulations, policies, and procedures

Other critical requirements include the ability to attend to details, to track to and meet multiple deadlines, and to clearly communicate work assignments and expectations

Asks for assistance as needed

Able to prioritize and respond to urgent requests

Preferred Qualifications : Documented experience collaborating with community-based providers, stakeholders, and advocates; knowledge of DBHDD Waiver and State Funded Services; familiarity with IDD Connects and Microsoft Office 365.

For benefits information, please visit : https : / / careers.dbhdd.ga.gov / why-dbhdd /

Employment Requirements To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees :

• Drug Screening
• TB Evaluation
• Annual Influenza
• Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.