Customer Success Manager

A company is looking for a Customer Success Manager for Higher Education.

Key Responsibilities

Build and maintain strong customer relationships for assigned accounts

Secure account renewals, cross-sells, and upsells through effective customer engagement

Coordinate onboarding and measure account health to ensure customer success and value realization

Required Qualifications

3+ years of experience in a similar role with a technology company, preferably with a bachelor's degree

Proficient in using spreadsheets, presentations, and data analysis tools

Strong organizational skills to manage multiple priorities effectively

Ability to thrive in client collaboration and understand product / service offerings

A continuous learner focused on developing mutually beneficial outcomes