Customer Operations Manager

A company is looking for a Manager, Customer Operations to lead and optimize performance in an inbound virtual contact center.

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and enforcing accountability

Coach and develop team leads to enhance agent performance through structured feedback and expectations

Oversee day-to-day execution of sales and service teams, ensuring alignment on strategic goals

Required Qualifications

2+ years of experience managing a team of inbound contact center agents in a high-volume environment

Proven ability to manage through others and hold them accountable for performance

Experience using data to diagnose issues and implement operational improvements

Track record of driving performance by managing inputs effectively

Comfort working across onshore and offshore teams in a tech-forward environment