Member Experience Representative I (Coney Island YMCA)

Member Experience Representative I (Coney Island YMCA)

Part-Time / Regular

$17.17 Hourly

The YMCA of Greater New York is here for all New Yorkers to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Coney Island YMCA is seeking a Member Experience Representative. Under the direct supervision of the Membership Sales and Engagement Director, the Member Experience Representative will provide a positive experience in person and by telephone to all constituents of the YMCA. They will provide a high-quality member experience by building relationships in order to meet the needs of our constituents. In addition, the Member Experience Representative will efficiently and accurately process all transactions, including facility access, memberships, and program registrations.

Key Responsibilities :

Build and engage our community

• Enthusiastically greet and welcome everyone who enters the Branch with a smile.
• Provide a positive experience with every interaction in person and over the telephone.
• Answer the telephone with a smile in a friendly and inviting manner, using the standard YMCA greeting.
• Offer all guests and prospective members a tour of the facility.
• De-escalate difficult situations according to Y standards and utilize the 4 A's (Apologize, Ask, Acknowledge, Act).
• Dialog with any member who is considering canceling their membership to provide information to the Membership Sales and Engagement Director.
• Make valuable use of any downtime by working on additional assignments.

Represent the Y brand in a professional manner

Invest in your development

Provide excellent service

Desired Skills & Experience :

Benefits :

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and / or the number of hours scheduled to work. Click here for more information.

If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.

Job ID : req2438

Employment Type : Part-Time / Regular

Location : Coney Island YMCA, Brooklyn, NY

Equal Opportunity Employer Drugfree Workplace

Auxiliary aids and services are available upon request to individuals with disabilities