Teller

Job Description

Job Description

TITLE : Client Services Representative I (Teller)

REPORTS TO : Branch Operations Supervisor

FLSA : Non-Exempt

CATEGORY : Full Time

SHIFT : Monday – Friday 8 : 15 am – 5 : 15pm

MEAL / BREAKS : One (1) paid 15-minute break per four (4) hours worked, and one (1) unpaid sixty (60) minute meal break.

SUMMARY

Meet and greet each client as he / she enters the Branch. Identify the needs of clients and prospects for a variety of general banking services through a proactive, needs-based sales approach. Establish customer rapport and trust by projecting an attitude of "friendly professionalism", in order to exceed the client’s expectations. Assumes responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to banking.

ESSENTIAL DUTIES

• Greet each client as they enter the in-branch lobby. Offer banking products, services, and / or direct clients to the proper area. Refer clients to Lending Advisor or appropriate team member.
• Be knowledgeable about and able to efficiently deliver a variety of general banking products and services. Assist and direct retail clients in a friendly and courteous manner. Counsel clients on Bank services, assisting in the selection of those services best suited to their needs while offering other bank services as appropriate.
• Within 90 days process savings, checking, and loan transactions with limited assistance. Post transactions and information to the computer system and balance general ledger from the previous day's work.
• Cash checks according to policy.
• Provide operational support by retrieving and processing night drop contents, balancing vault cash and coin machine, processing cash shipments, performing certifications, ordering checks, sending / receiving wires, and assisting with safe deposit boxes.
• Have a good understanding of the balancing process in order to balance cash drawer, reconcile daily transactions, and prepare end-of-day deposits with limited supervision. If cash is over or short, post the transactions needed to balance in over / short.
• Answer phones in a friendly, knowledgeable, and professional manner, determine clients’ needs, and offer other banking products and services. Ask the client for name, address, and phone number in order to send them follow-up information.
• Understand the Bank's Customer Information File (CIF) system, and be able to maintain signature card files and report discrepancies to the Senior Client Services Officer or the Compliance / Risk Officer.
• Be able to explain online banking services to new or existing clients.
• Be familiar with Bank policies and procedures, FPS Banking System, and other computer-based systems as outlined in the Policy Manual.
• Operate computer terminal or personal computer to process account transactions, maintain account data, determine balances, and resolve problems within given authority.
• Respond to inquiries or refer inquiries to the appropriate department or person, and exhibit the necessary follow through with clients and / or colleagues involved.
• Assume responsibility for special projects; gathers data and prepare reports for management.
• Ensure all related paper file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete.

SECONDARY DUTIES

GENERAL

QUALIFICATIONS AND DEMONSTRATED ABILITIES

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

DESIRABLE JOB QUALIFICATIONS :

Limited knowledge of banking products, policies, operations, and regulations, including checking and savings accounts, as obtained through previous new accounts and / or sales experience in a financial institution.

PHYSICAL REQUIREMENTS