Dept Secretary

Dept Secretary

Do you want to join an organization that invests in you as a(an) Dept Secretary? At HCA Houston Healthcare Tomball, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

HCA Houston Healthcare Tomball, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include :

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note : Eligibility for benefits may vary by location. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Dept Secretary like you to be a part of our team.

Job Summary and Qualifications

This employee coordinates the scheduling of outpatient Wound Healing and Hyperbaric Medicine Center appointments. Obtains precertification / authorizations for patients, and obtains and enters insurance information. This employee is responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. Responsible for facilitating and completing wound healing and hyperbaric medicine department patient scheduling administrative and clerical tasks. Collects and verifies patient related information for the purposes of expediting the admission to and discharge from wound healing and hyperbaric medicine services. Reregisters patients for services and collaborates with related personnel of the outpatient program as well as assisting the Director / Manager / Supervisor to assure the efficient operation of the outpatient program. Able to interact with patients, staff, physicians, and the public in a professional, friendly, and diplomatic fashion while maintaining confidentiality. Must be familiar with computer EMR and word processing software. Assists in the maintenance of departmental environmental conditions compatible with optimum patient care.

What You Will Do In This Role

Aids guidance and direction to patients, visitors and physicians. Interview patients at workstation to obtain all necessary account information. Follow AIDET guidelines in all interactions with the patient. Provide exemplary Customer Service. Ensure charts are completed and accurate. Receive and files referrals in Leading Reach or equivalent and Front Office Scanning. Obtain copies of necessary identification and insurance cards. Calculate and collect patient liability amounts. Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents. Schedules for new and recurring patients per department guideline. Set up and monitor 30-day RCR accounts and checks for correct admit / discharge and roll over dates. Process patient charts according to paperwork flow on a 30-day basis and at final discharge to HIM. Assign Insurance Plans (Plans) accurately. Search MPI completely and assign the correct medical record number. Notify HIM for any duplicate unit numbers. Verify insurance benefits and determines pre-certification / authorization status via online or other resources. If precertification / authorization / notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization / referral numbers into the registration system. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Understand / explain policies regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Follows all guidelines set forth in the Cash Handling policy. Produce paperwork on each patient for distribution to appropriate departments. Activate all pre-registered patients that have reported for service. Facilitates referrals and authorizations verifications needed for outgoing ordered imaging or labs. Meets / exceeds performance expectations and completes work within the required timeframe. Maintains front office stock and supplies. Keeps the work area clean and neat and paperwork filed. Completes tasks on time with minimal guidance. Uses computerized Meditech and EMR systems to obtain and store pertinent patient information and communicate. Follows age-specific care for the following age groups : adolescents, adults and geriatrics. Demonstrates understanding of HCA's and "Patients First" safety initiative by strict compliance to all safety protocols and procedures. Performs general secretarial duties. Accurately compiles departmental reports. Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement". Performs other duties in department as required or assigned.

What Qualifications You Will Need

HCA Houston Healthcare Tomball has provided quality healthcare to Tomball, Magnolia and Northwest Houston communities since 1948. Fully accredited by The Joint Commission, our 350+ bed hospital is on a 150-acre campus that features designated specialty centers : The Orthopedic Center, The Women's Center, the Heart and Vascular Center and the Texas Sports Medicine Center. Our services include a Level III Trauma Center, advanced robotic surgery program with 24 / 7 service, Joint Commission-certified Primary Stroke Center, comprehensive Women's Services and Labor & Delivery unit with Level II Neonatal Intensive Care Unit (NICU), orthopedic care including joint replacement, and much more. We are committed to providing quality healthcare while making a difference in our patients' lives. Through exceptional technology and specialized medical staff, area residents receive a full range of medical services, close to home. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Dept Secretary opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.