Revenue Cycle Support Specialist

Operations Support Center

Supports the revenue cycle by completing scanning, printing, reports, and other clerical duties as needed. Employs excellent customer service, oral and written communication skills to provide customer support and resolve issues that arise from customer inquiries. Responsible for prepping documents to ensure suitability for scanning. Maintains daily workflow, ensuring that records and correspondence are scanned in a timely and efficient manner to assure revenue cycle efficiency. Responsible for indexing all documents to the appropriate folder and for ensuring documentation is routed to the correct destination for processing. Ensures that items are printed and mailed in a timely manner. Monitors office supply inventory and orders additional items as necessary.

Minimum Qualifications :

1. High School diploma or equivalent.

Preferred Qualifications :

1. One (1) year previous experience in hospital billing office or medical setting.

Core Duties and Responsibilities : The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Prepares all documents by removing staples, paper clips, sticky notes and rubber bands.

2. Copies all damaged documents to ensure that they go through the scanning process without interruption.

3. Places record in appropriate batch type according to procedure.

4. Assigns batch names and labels according to procedure.

5. Identifies pages that are illegible and performs re-scanning where necessary.

6. Indexes documents to the correct encounter and document type.

7. Correctly inserts and appends pages / documents when and where appropriate.

8. Writes each indexed batch to the appropriate queue.

9. Demonstrates the ability to search patient demographic information in One Content.

10. Demonstrates the ability to view and navigate document images in One Content.

11. Opens and distributes mail.

12. Maintains assigned work queues within established guidelines.

13. Prints and mails claims, itemized bills, medical records as required.

14. Monitors office supply inventory and orders items to replenish as necessary.

15. Gathers statistics, completes reports and performs other duties as scheduled or requested.

16. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.

17. Complies with Notices of Privacy Practices and follows all HIPAA regulations pertaining to PHI and claim submission / follow-up.

18. Accesses and utilizes all necessary computer software, applications and equipment to perform job role.

19. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

20. Attends department meetings, teleconferences and webcasts as necessary.

21. Research and processes mail returns and claims rejected by the payer.

22. Provides excellent customer service to patients, visitors, and employees.

23. Participates in performance improvement initiatives as requested.

24. Works with supervisor and manager to develop and exceed annual goals.

25. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers, and the public regarding demographic / clinical / financial information.

26. Communicates problems hindering workflow to management in a timely manner.

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to sit for extended periods of time.

2. Must have reading and comprehension ability.

3. Visual acuity must be within normal range.

4. Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

5. Must be able to lift 50 pounds within handling package storage.

6. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping and feeling are necessary body movements utilized in performing duties throughout the work shift.

Working Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Office type environment.

Skills and Abilities :

1. Excellent oral and written communication skills.

2. Working knowledge of computers.

3. Excellent customer service and telephone etiquette.

4. Ability to understand written and oral communication.

Additional Job Description :

Scheduled Weekly Hours : 40

Shift :

Exempt / Non-Exempt : United States of America (Non-Exempt)

Company : SYSTEM West Virginia University Health System

Cost Center : 663 SYSTEM Cash Management

Address : 3040 University Ave Morgantown West Virginia

Equal Opportunity Employer : West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.