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Host Transit Team Lead - Dollywood Theme Park - Full Time Year Round

Host Transit Team Lead - Dollywood Theme Park - Full Time Year Round

The Dollywood CompanyGatlinburg, TN, US
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Host Transit Team Lead - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Host Transit Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Host Transit Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to guide the successful and profitable operation of the area assigned by providing leadership in areas including safety, administrative duties, throughput, management of financials, and the development / maintaining of a healthy, efficient, and effective team.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

  • Supervise operations of a parking operations area; prepare work schedules, training outlines, team lead reports, and process payroll on a weekly basis.
  • Assist Senior Team Lead / Supervisor by making them aware of disciplinary action recommendations.
  • Complete and issue Performance Appraisals.
  • Assist Senior Team Lead / Supervisor with the information needed to respond to guests' written and verbal comments.
  • Responsible for interviewing candidates for the Parking Team.
  • Operate your area(s) within budget.
  • Ensure areas / hosts have the required equipment and supplies.
  • Identify and develop future Safety Trainers.
  • Complete daily written reports and maintain ongoing host journals.
  • Interact with and build positive relationships with other departments.
  • Report all unsafe acts to appropriate management.
  • Assuming Parking Team Member and / or Safety Trainer responsibilities when needed.

Educational and Experience Required

  • Must be at least 18 years of age.
  • Must have a valid driver's license and proof of auto liability insurance.
  • May be required to provide a copy of personal driving record from home state.
  • Must have less than three (3) traffic violations on record in the last three (3) years.
  • Must not have a DUI conviction in the past 15 years on record.
  • Must be able to poses 20 / 20 vision (with or without corrective lenses).
  • Ability to speak in front of small and large groups of peers.
  • Basic computer skills.
  • Valid driver's license and proof of auto liability insurance for use of company vehicles.
  • Prior experience training or leading a staff of 30+ employees.
  • Parking or transportation experience preferred.
  • Sales experience preferred.

    • Knowledge, Skills and Abilities

  • Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
  • Must be self-motivated and disciplined.
  • Must be able to prioritize and complete work assignments on a timely basis.
  • Must maintain strict confidentiality and judgment regarding privileged information.
  • Must display and live out Servant Qualities by being : patient, kind, humble, respectful, selfless, forgiving, honest and committed.
  • Must be willing to constantly improve.
  • Smile, maintain eye contact and must be aggressively friendly.
  • Must have professional appearance with good personal hygiene.
  • Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
  • Must promote and support a "team" work environment by cooperating and helping co-workers.
  • Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies and a concern for both the guests and hosts.
  • Must adapt to changes easily.
  • Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations.
  • Must show appreciation to others.
  • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
  • Ability to analyze and remember information.
  • Ability to understand and apply basic math skills for use in budgets, schedules and time sheets.
  • Ability to take initiative, self-supervising.
  • Able to memorize written safety standards and / or scripts.
  • Ability to read / write, comprehend instructions and communicate in English.
  • Submit and pass a pre-employment drug screening and background check.
  • Ability to train others in a positive yet constructive manner.

    • The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

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    Lead Host • Gatlinburg, TN, US