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Account Manager : Truckload

Account Manager : Truckload

RS Group LLCAtlanta, GA, US
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RS Group / Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients.

As a Logistics Coordinator / Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients.

Key Responsibilities :

  • Account Management : Develop and maintain strong relationships with clients to understand their logistics needs and expectations.
  • Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
  • Monitor and manage client accounts to ensure high levels of satisfaction and retention.

Logistics Coordination :

  • Plan, coordinate, and oversee logistics operations in our Truckload team.
  • Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods.
  • Collaborate with internal teams.

    • Problem Solving and Issue Resolution :

  • Proactively identify potential issues in the operations and implement effective solutions.
  • Handle any logistics-related problems that arise, ensuring minimal disruption to client services.
  • Communicate effectively with clients regarding any changes or delays in delivery schedules.

    • Data Management and Reporting :

  • Maintain accurate records of all logistics activities.
  • Generate regular reports on logistics performance and present findings to management and clients.
  • Utilize logistics software and systems to track and manage shipments, ensuring data integrity.

    • Continuous Improvement :

  • Stay up-to-date  with best practices in logistics and supply chain management.
  • Identify opportunities for process improvements and implement changes to enhance service quality.
  • Participate in training and development programs to continuously improve skills and knowledge.

    • Qualifications :

  • Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment.  Strong understanding of logistics operations, including transportation, warehousing, and distribution.
  • Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
  • Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
  • Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Detail-oriented with strong organizational skills and the ability to work under pressure.

    • What We Offer :

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • The chance to be a part of a dynamic and growing company in the logistics industry.
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