Supply Service Representative

Supply Service Representative

Under the direction of the SSR Supervisor, you will be part of the Supply Service Representative Team that provides customer service to internal U-Haul sites. This team is responsible for the processing and entry of orders as well as expediting or special handling of orders as needed. The SSR team is expected to support all U-Haul locations with any and all questions or concerns related to the Supply Chain.

SSR Duties :

• Maintain high-level of customer service
• Ensure communication with customers or suppliers via phone and email are always professional and cordial
• Escalate concerns to Buyers, Material Planners, Freight and Management Team if a supplier's performance is impacting U-Haul sites negatively
• Provide resolutions for disputes to satisfy stakeholders while maintaining department policy
• Ensure responses to field feedbacks regarding issues with orders appropriate, per process and helpful
• Assist Buyers / Planners / Freight and Management with special tasks and reporting
• Review orders in error status, and correct
• Participate in continuous training with SSR Team on systems and on daily / as needed tasks
• Communicate critical information quickly and effectively to all pertinent groups when changes or challenges arise
• Review orders for compliance with Purchasing policies and internal audit
• Assist with completion of all daily / as needed SSR tasks
• Strive for continuous improvement and growth, including process development and changes for the group

Job Requirements :

Education :

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.