Credit Specialist

Credit Specialist

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have 6,000 associates with locations in North America, Europe, and Asia. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms, and showcased in large commercial buildings.

Our company has made significant investments to become a leader in product innovation. As North America's premier window covering company, we're committed to creating a "Best Experience" for our consumers, channel partners and associates. We are bringing new innovations to the market at an accelerated pace and have a variety of offerings to consumers who want to improve their home dcor.

Springs Window Fashions is looking for a customer service focused team player for a Credit Specialist to join the Credit & Collections team. This well-established group has a great reputation for a positive and fun culture, stability and providing their employees with the right resources to get the job done.

We're seeking an experienced professional with strong communication skills, excellent follow up and attention to detail to join a growing organization and team.

This role is responsible for analyzing the paying habits of customers who are delinquent in payment of invoices and collect charge-backs.

Job Duties :

• Review files to select delinquent accounts for collection efforts. Conduct follow up calls as necessary to collect past due outstanding invoices.
• Collect chargebacks.
• Conduct financial risk analysis to determine and monitor account credit risk within assigned portfolio.
• Work closely with customers, sales, finance, and customer service to keep team updated on status of respective customer portfolio.
• Evaluate customer records and recommend action to be taken for credit risk accounts.
• Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings.
• Assist manager in developing credit ratings and credit lines for customer base assigned.
• Create and maintain credit databases on activity in customer account base assigned. Includes updated information in system every time contact is made with the customer.
• Review and resolve credit held orders daily.
• Provide backup coverage for other collection analysts.

Requirements :

Education and Experience :

Knowledge, Skills and Abilities :

How We Work to Deliver a Best Experience : Our Culture :

Empowerment - We trust our people.